ServiceNow-Workday Integration

[niknnica]

Has anyone implemented a Workday–ServiceNow integration where Workday custom reports are used as the data source to populate a custom table in ServiceNow, which is then exposed in the Service Portal? I'm looking for technical insights on how you handled data extraction (e.g., via EIB or REST), transformation, and loading into ServiceNow tables. Also curious about how you automated the sync and managed schema changes over time.

[Vishal36]

Hi @niknnica, 

Yes, this type of Workday–ServiceNow integration is possible, and there are a few ways to approach it depending on your flexibility and data requirements.

Some teams use EIB exports (for scheduled CSV/XML data dumps) or Workday REST APIs (for more dynamic and granular access). On the ServiceNow side, tools like Integration Hub or custom scripts are often used to pull data into custom tables, transform it, and expose it in the Service Portal.

However, things get complex when you need to:

• Keep data in sync automatically
• Handle schema changes over time
• Add transformation logic or validations
• Manage errors and retries robustly

That’s where OpsHub’s SDK (a ServiceNow Partner) can help. It gives you a structured way to:

• Pull data from Workday custom reports or APIs on a schedule or based on triggers
• Transform the data to fit your ServiceNow custom table—handling mappings, rules, and validations
• Load it into ServiceNow securely, with support for custom tables and controlled writes
• Automate the sync with built-in error handling, retry logic, and monitoring
• Adapt to schema changes without having to rebuild the entire flow

The OpsHub 's SDK offers flexibility without starting from scratch, especially useful when your integration involves evolving data models and enterprise-grade reliability.

Watch this YouTube video to learn more.