SLA data is not being displayed correctly when looking at the table view.

nivethika
Tera Contributor

Hi Team,

We have custom table and in that we have custom field as TOPIC

nivethika_0-1752160268513.png

 

When moving from one topic to the other topic, the SLA task gets updated with the new value i.e Whenever there is a change of TOPIC on a case the SLA definition changes.

nivethika_3-1752160776849.png

 


But what is not updating is the SLA information on the parent table in table view. It remains with the old Actual elapsed percentage.

nivethika_2-1752160568805.png

 

I mean the updated new sla definition is not showing up in table view only the old sla definition's value is showing.

I want to display the running i.e inprogress sla definition value in the table view of that parent table.

1 REPLY 1

Uncle Rob
Kilo Patron

That "SLA" column on the task table must be custom.  No such column exists in the Task table OOB