SLA notification is not getting triggered for the group or user

[mdshahvez11]

I was working on an SLA notification built on the task_sla table.
The conditions are:

• Has breached is true

• The WHOM TO SEND  are set to task.assigned_to and task.assignment_group

The issue is that even when Has breached becomes true, the notification is not getting triggered.
However, if I directly add a specific user or assignment group in the notification settings , it works fine.

But when I try to add task.assigned_to and task.assignment_group as recipients dynamically, the notification does not get triggered.

We are on the Xanadu release.

[Bhavesh Bijagar]

Hi @mdshahvez11 

Trigger type should be "Event is fired", under "When to Send"

Events are fired based on Flow "Default SLA flow", which needs to be configured when you define your SLAs