Hi Community,
I need help implementing a requirement related to SLA tracking in HR Cases.
Whenever an SLA attached to an HR Case record is breached (i.e., the "Has breached" field becomes true on the Task SLA table), I want to automatically update a custom checkbox field named "SLA breached" on the HR Case record and set it to true.
The "SLA breached" checkbox is a custom field on the HR Case table (sn_hr_core_case), and the SLA data comes from the Task SLA table (task_sla).
How can I achieve this automation? Should I use a business rule on the task_sla table? Or is there a better approach?
Attaching screenshots for reference:
One shows the Task SLA records where the breach status is tracked.
The other shows the HR Case form with the "SLA breached" checkbox.
Thanks in advance for any guidance or best practices!
Hi @Satyam123
You don't need to create a custom field. This field is already available on HR Case table. Configure the form, if you want to show this field on Case form.
