Suggestion box

[CarltonPink]

Hi All,

Can someone share inputs on suggestion box in Servicenow how it works and setup?

Need tips 

for those who have configured and designed this in their organizations.Also what is the tools available in Servicenow to use for this configuration

Thanks

[Paul Curwen]

You will find this post useful, which covers basic functionality and some of the restrictions with workarounds for using Suggestions effectively: 

https://www.servicenow.com/community/developer-blog/quot-suggestion-quot-tool/ba-p/2292361

This is the entry point on the DOCS site for using Suggestion fields: 

https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/field-admini...