Hello all, I'm trying to set up Issue Auto resolution for HRSD I'm getting an error message upon configuring the IAR for the HR case. "Your Auto-Resolution intents arent's accessible for topic mapping. Check that the prediction server is set up....
Hi All, While configure the compose email in the "to " Section to select the user to send the email, it is configure via custom table in that all the users details are there. While checking with admin account all the user email id is visible but non...
Hi Community, I have to add content in announcement in confi HR agent workspace. I have gone through several community links{https://www.servicenow.com/community/csm-forum/show-announcement-in-agent-workspace/m-p/382646 } but I am stuck like how to a...
We are creating an internal portal using ServiceNow.After logging into the internal portal, I would like to be able to log into the accounting service without having to type in my password when I follow the link to the accounting service in the porta...
1. In manager hub a manager can view his/her direct reports knowledge articles (does it use the impersonate feature? also does it use the user criteria or hr criteria or both)2. Isn't Impersonation mostly used by admins for testing and debugging? Is ...
Hello, I have an issue or don't know the best way to go about using/accessing the data I get from submitting a record producer. Once the record producer, I want to create a process for it.Once the form is submitted I have a flow that is triggered to...
Hi everyone, I have a question. Why add this notification to all the HRSD tables instead of adding it only to the HR Case [sn_hr_core_case] table (the parent table)? Shouldn't the other tables also inherit the notification? Thanks!
Hey Team, I have a defect I am working on. An HR Agent user is trying to create an HR case on the back end in the Employee Relations COE. It doesn't appear on the drop-down list. How can we allow Agents to create new ER cases while restricting access...
How do we set the condition to configure the quick link section of Now Mobile Application, to route the end users according to the company code assigned to each user based on their respective timekeeping system?So need help for the same or else I hav...
I am creating a Service Activity to display a checklist in HR Task.I create a new Child task template, select HR task type as Checklist, and even if I put values in Checklist items (or not), I cannot register it with the error in the image below. Wh...
Can someone explain Why user criteria & why hr criteria and when to use both? I know there is a lot of content out there, and if I am still posting this, I need someone to explain it with use cases/real life scenarios please. Thanks!
I have a requirement to cancel all the active LE cases to be cancelled when the user location changes. I have written a BR on user table when the location.country changes we need to cancel the active LE cases and need to create a new LE case for subj...
I am getting Unexpected Action Occurred Error message on esc portal when click over "To-Dos" does anyone know this issue. Thanks in advance..!!
I am trying to populate fields on an HR Task from the Parent HR Case. I want the Short Description and Description from the Parent HR Case to display in those fields on the HR Task. I am using Service Activity to create tasks when a certain case is s...
ServiceNowを使って社内ポータルを作っています。社内ポータルにログインしたあと、ポータル内の経理サービスへのリンクを踏むとパスワードを打ち込むこと無く、経理サービスにログインできるようにしたいのですが、良い方法はありますか？
