Hi, We have requirement where in there are 30+ variables added to case form using the record producer. These variables are hidden on the service portal and are visible to the user on the native UI after the case is created from the service portal. On...
As part of our pre-implementation testing of Tokyo we noticed that record producers and knowledge articles on our employee service center now have a little heart icon that you can click to mark the RP or Knarticle as a favorite. We don't see that an...
Hi, Can we create new COE in HRSD. If customer ask to create new COE in system. Can we create and will it be good approach. What we can do instead of creating new COE in system. Can anyone please help me to achieve it. Regards, Nivedita
We have our HRSD system restricted to only HR users to work HR cases and HR tasks. We have run into an issue when some of our locations are using non-HR people to assist with HR work (cases & tasks). We have had to create exceptions in the system to ...
Kia ora Community, I'm building a record producer and want to include a link in the Description field which shows Dev in Dev environment, Test in Test environment and Prod in Prod environment. As far as I can see from my testing it isn't possible to ...
Hi, I am trying to create an HR Case through REST API using the Out of the Box Scripted REST API "HR Case Creation" available in ServiceNow HRSD. I have come up with the below JSON request body for making the REST POST call: { "table":"sn_hr_core_...
I have what seems like a simple request: Add and remove several categories (and subcategories) from the Employee Relations Cases. I'm fairly new to HRSD, so forgive the ignorance, but I managed to figure out that the categories are coming from the HR...
Hi experts,I need to create an ATF test case for validating the choices which are available in the one of the variables on a record producer where all active hr services should be visible as choices on this variable.Variable: how it shows the value o...
Hi All, I am geeting the following error when I try to add new jour input field with journal list in Agent work space. "journal_list is not supported"Values are saving in the journal input fied. But it is not appearing in the form/Activities like re...
Hey everyone! I have a requirement to bring Workday Approvals to ServiceNow - has anyone done this? Basically, the stakeholders want to:1. Start the process from Workday (e.g. Request Time-off)2. Approval record gets created and allows manager to app...
We have recently implemented Employee Center Pro and on the primary page it has a "Surveys" link where users can see open surveys which are assigned to them. For some reason, surveys which are associated with lifecycle events are filtered out of the...
Hi Community, I think I know the answer, but would appreciate confirmation that I am not missing something: If the same HR Service is to be offered and made requestable in multiple languages (in our case FQ and EN) I basically have to create separate...
Hi Everyone, we have one issue related to HRSD Transfer case custom functionality. Out of the Box there was “Transfer Case” functionality in which HR Case gets created on New HR Service and old HR Case gets cancelled. However, in our custom functiona...
Hi all,I'm working through an issue I wanted to throw out to the community. We're trying to grant prehire users access to the system and need to have them login directly with a provided user name and password. We wanted them to use their personal ema...
Hi All,Currently we are in Tokyo version. We have a requirement to search for the contents in the attachment which are attached to the HR cases in agent workspace. Is it possible to enable the search functionality for attachment contents in agent wor...