We have a requirement to roll back to a previous activity set under certain conditions. However, I am not able to find anything on how to do this. The Rescind functionality appears to be only for cancelling the entire lifecycle and backing out activi...
We are using Servicenow Document Template module to generate the PDF Documents. Current Challenges: 1. We are using record producers and variables and our requirement is to pull the record producer variable answers to the document template. We are un...
Is there any model and Application about employee salary, individual income tax and medical insurance?
I need to auto populate Employee number and domain id of the logged in user once the Service is opened from the portal. I am writing an onLoad function in catalog client script and glide recording the sn_hr_core_profile table. number is the unique fi...
Hi experts,I am trying to retrieve variables and fields of a HR case form to create a pdf.I am trying it from a Business rule. I have saved the name of fields in a property and want to run a loop to print the field label and field value.However the s...
Hi Team,Can you please let me understand on what is persona and how it can be used in HRSD module. Any example will be appreciated. Thanks in advance
Hello All, We are in the process of configuring the HR scoped app. For all emails sent from the system, for the HR Cases, (E.g. via "More> Email" option), the email body does not appear under case activity. Instead a line of text appears - "No such p...
Hi All, We are looking for a solution where for certain HR Service we will have to hide the Attachment icon from the side bar of the Now Experience Workspace( HR Agent Workspace). We have tried the following steps:Open UI Builder and go to the Recor...
On the ESC, when someone clicks on My Requests, we want them to see HR Cases where they are either the Opened For or Opened By person. Ability to see the case as the Opened for is OOB, so I've needed to make modifications to allow for the Opened by ...
I want to disable the feedback creation when worknotes is added for knowledge articles
I have created a variable in record producer (single line text) and it was mapped to short description field in the backend. But the values in the variables are not showing in the backend case form. What should I do to achieve this
Hi, I have many flows (run as system admin) who worked (for tables and records in hr scope) but my client has removed the sn_hr_core.admin role from the admin role, and now my flow don't work when there is an activity in my flow who needs to access ...
Hi,We've added an attachments related list to the case forms in HR Agent Workspace (San Diego, not the new configurable workspace) and need to remove the New button:The related list is needed to allow agents to edit the custom View field but New butt...
Hi All, One of the user had created a HR Case from the navigator using "Create a New Case" module and entered all the necessary information on the required fields. After the case has been created it was stuck at "Awaiting Approval" state. No workflow...
Anyone know how we can enable all the COEs. I don't see the tables installed for Ethics & Investigations Cases
