I have a smaller population that only works this one HR Task which is an HR Service Task type. We would prefer to allow them to complete the one question HR task from the portal vs having them navigate around the backend of the system given their limited scope.
I have a requirement to surface HR Task type HR Service on the ESC portal to the entire assignment group. This way anyone in the group can complete the HR task from the portal which means the “assigned to” field would be blank.
I am able to surface the HR Task in the portal for this population however due to it being unassigned they are not able to complete the action (see below).
View when task "assigned to" is not populated
Is there a way to have the whole assignment group see the entire HR Task without the “assigned to” field filled out?
The HR task requires information populated in the Description to complete and the response is a choice list. this response is then recorded in the task and the parent case automatically when the task is closed.
View when the "assigned to" field is populated for only the one individual vs whole group
