Translation for Yes/No Choice Field Not Working

[vivek11]

Hi Team,

I am trying to translate Yes/No values to Spanish for a choice field in ServiceNow.

Field details:

* Table: question

* Element: type

* Field Type: String

I created translation records in sys_translated/sys_choice, but the translated values are still not visible in Portal/UI.

I also verified:

* User language is set to Spanish (es)

* Cleared cache using cache.do

* Translation records are present

Could anyone please help me understand:

1. What is the correct way to translate Yes/No values for String choice fields?

2. Should translation be done in sys_choice, sys_translated, or sys_ui_message?

3. Are there any additional portal-specific settings required?

Thanks in advance

[Tanushree Maiti]

Hi @vivek11 

To translate choice field values for your Yes/No choices , You need to update sys_choice table.

Sample step:

Type sys_choice.list in navigator or Navigate to System Localization > Choices in the Application Navigator.

Create a new record (or find your existing Yes/No choices) with these parameters:

• Table: question (or the specific table where this question resides)
• Element: type
• Language: es (for Spanish)
• Label: The translated Spanish text (e.g., Sí or No)
• Value: Must match the English value exactly (e.g., if English is Yes, the Value is Yes).

[Tanushree Maiti]

Hi @vivek11 

check this Servicenow Documentation: Translate a choice label