Unexpected error encountered. Contact System Administrator using compose email agent workspace
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-01-2024 08:08 AM
Hi All/ @Sandeep Rajput ,
There is one issue HR agents are facing intermittently from HR agent workspace when they are trying to send email via compose email. Once click on ' Compose Email" option it takes few secs for loading after that below message is showing.
Can someone help if faced similar issue earlier?

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-01-2024 08:18 AM
@abirakundu23 Check system logs and see if any error show-up for the same duration. You can also raise a case with ServiceNow support team to investigate this issue further.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-01-2024 10:10 PM
Hi @Sandeep Rajput ,
However we are just now able to reproduce the issue but not find similar error message in System log.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-19-2024 07:04 AM - edited 04-19-2024 07:05 AM
Hello,
Are you able to solve the issue ? Is this happening for all users or selected users ? What steps did you follow to reproduce this ?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-29-2025 05:42 AM
How you fixed this issue, I am facing similar issue sometimes after clicking on 'Send email' button.