Unexpected error encountered. Contact System Administrator using compose email agent workspace

abirakundu23
Mega Sage

Hi All/ @Sandeep Rajput ,

 

There is one issue HR agents are facing intermittently from HR agent workspace when they are trying to send email via compose email. Once click on ' Compose Email" option it takes few secs for loading after that below message is showing.

akadu23_0-1711984056138.png

Can someone help if faced similar issue earlier?

4 REPLIES 4

Sandeep Rajput
Tera Patron
Tera Patron

@abirakundu23 Check system logs and see if any error show-up for the same duration. You can also raise a case with ServiceNow support team to investigate this issue further.

abirakundu23
Mega Sage

Hi @Sandeep Rajput ,

However we are just now able to reproduce the issue but not find similar error message in System log.

Mahesh23
Mega Sage

Hello,

Are you able to solve the issue ? Is this happening for all users or selected users ? What steps did you follow to reproduce this ?

VinodhaGG
Tera Contributor

How you fixed this issue, I am facing similar issue sometimes after clicking on 'Send email' button.