Hello, I facing one issue. I created HR service and the associated with the case template. When I create case as an admin, I am able to see the all the details on the form including HR service, opened for, short description, subject person. HOw...
I need to redirect users from the back end platform to portal on click of a button. In the sysapproval table, once the user clicks "approve" or "reject", he is taken to the list view of all approvals. Instead of that, the user should be taken to Empl...
I am facing an issue where the Start Work button is not showing up for HR Tasks once the case enters a new state that we created. I need to add an OR condition here to take into account this new parent state, but there isn't enough room in the fiel...
I have created some catalog items, some of them have quite lengthy variables and I would like to map all these variables to the description field on the case template of specific case table. So an example of a catalog item is Request Renaming of Orga...
Hi All, I have a requirement : If I accept the resolution the HR Case state changes to Closed Complete If I do not respond in 5 days, the HR Case state auto-changes to Closed Complete. If I reject the case, the HR Case state changes to Work in Progr...
I have created a new COE. It was automatically added as an answer to the "task" interceptor, but if I go to the "COE Configuration" page ("hr_license" ui page) I cannot see my new COE in order to be able to activate/deactivate. Reviewing the UI pag...
Hey SN Comm! Around 3pm yesterday, Nov 12th, I went to 'Create Bulk Cases' --> downloaded the email template --> added two users emails as a test (myself included) --> uploaded that file with the two emails --> the system file load was successful and...
Hey SN Comm! I am looking to get on board with ignoring email signature pictures. I did some research and found documentation on how this can be done: Email image filtering properties I also found a couple of community posts where others have wanted ...
i have a client that would like to take all the information that has been completed in the fillable PDF and store it in ServiceNow. Is that possible?
When trying to add knowledge blocks to KB articles, after clicking the "Add Blocks" button nothing appears. Receive a message stating "Your search term "<searchstring>" did not match any blocks". The blocks I have created are in the same KB, are acti...
Hi All, I need to run a SLA on an HR Task, Is this possible? I need to run the SLA when the HR Task starts and when the HR Task is closed.
We are working with the access right structure for Case Mgmt in HRSD. As I understand it, out of the box all HR Professionals (users with the sn_hr_core.basic role) can read and write all cases. Is that correct?Do you have examples on other types of ...
We recently installed the HR Service Delivery plugins in our production environment, and noticed that an ACL it created has broken our SnowMirror replication of the sys_journal_field table. We're working with the vendor on it, but I wanted to see if ...
Hey there SN Comm!! I am looking to see what (if at all), others might be doing when it comes to allowing people that do not have access to view a Case/are not part of a Case - to be able to email into a Case. Example: recently we had a Case that was...
Hello, I want to create HR Profiles for a set of users. I have imported the users in the user table. Instead of creating HR profile from each single user record, Is there a way to create HR Profiles for all the users at the sametime? Please provide y...