Urgent : Suspended Reason choices are not appearing for Non-admin users

[nagadeepika]

On HR case form when the state is selected as Pending.... A Dialog pop up appears with Reason and worknotes to fill. The choices were added in sys_choice table and they are appearing for admin users.

For non-admin users Choices were NOT coming up.

I am unable to figure the rootcause

[Suzanne H]

@nagadeepika 

Check the ACLs. Go to the dictionary, enter sla_suspended_reason in the column name search and then look at the ACLs to see if that is the issue.

[AVANITHIKA A S]

Any update on the solution?