User unable see assigned cases and all group cases

[vijani]

Hi,

I have created a custom table sn_hr_er_enquiry_case by extending the sn_hr_er_case table. I also created three roles: Manager, Reviewer, and Support Person.

Access configuration is as follows:

• Read access is given to: sn_hr_er_admin, sn_hr_er.Manager, sn_hr_er.support_person, and sn_hr_er.reviewer
• Write access is given to: sn_hr_er_admin, sn_hr_er.Manager, and sn_hr_er.reviewer
• Create access is given only to: sn_hr_er_admin
• Delete access is given only to: sn_hr_er_admin

I assigned the Manager role to User X and User Y. As an admin, I created a case for User X and assigned it to User Y.

However, when I impersonate User Y, they are unable to see the case assigned to them.

Then, I assigned the sn_hr_er_admin role to User Y and removed the Manager role. After that, when I impersonate User Y and create a case, they are able to see the cases they created and assigned. But they are still unable to see cases created by others and assigned to them.

Could you please help me understand why this is happening?

[Ankur Bawiskar · Accepted solution]

@vijani 

so what debugging did you do?

Did you use Access analyzer and debug?

Any HR COE Security policy is blocking the access?

[Tanushree Maiti · Accepted solution]

Hi @vijani 

Using Access Analyzer, impersonate by User Y and check which ACL is not satisfying for User Y.