User with sn_hr_core.basic role is not able to access HR agent workspace

[DeepikaM]

Hi Team,

User with sn_hr_core.basic role is not able to access HR agent workspace. I have added agent_workspace_user , but still the same issue.Please let me know if I missing something.

[cloudops]

The issue you're facing might be due to a few reasons. Here are some steps you can take to troubleshoot and resolve the issue:

1. Check the User's Roles: Ensure that the user has the necessary roles to access the HR Agent Workspace. The user should have the sn_hr_core.basic role and agent_workspace_user role.

2. Check the Plugin: Make sure that the HR Service Delivery Agent Workspace plugin (com.sn_hr_agent_workspace) is activated in your instance.

3. Clear Cache: Sometimes, the issue might be due to cache. Ask the user to clear their browser cache and try again.

4. Check ACLs: Access Control Lists (ACLs) might be preventing the user from accessing the HR Agent Workspace. Review the ACLs related to the HR Agent Workspace to ensure the user has the necessary access.

5. Check for Customizations: If there are any customizations done on your instance, they might be causing the issue. Check for any scripts or business rules that might be interfering with the access.

6. Contact ServiceNow Support: If none of the above steps work, it might be a good idea to raise a ticket with ServiceNow Support for further assistance.

For asking ServiceNow-related questions try this :
For a better and more optimistic result, please visit this website. It uses a Chat Generative Pre-Trained Transformer ( GPT ) technology for solving ServiceNow-related issues.
Link - nowgpt.ai

[Paul Curwen]

Check that the users also have this role:

workspace_user