Resolved! Auto-resolving ticket when Lifecycle event is complete.
Is it possible to automatically resolve a ticket after all activity sets are completed in the Lifecycle Event?
Forum Posts
Resolved! In flow designer hyperlink underline is not working
Hi All, In the flow designer , hyperlink underline is not working , it is showing error .code:var displayText = <p><b><a href="default.asp" target="_blank">link</a></b></p>; Can you help me regarding this issue. Thanks,chandan
Resolved! HR Case Cancel UI Action Customization
I've made a copy of the "Cancel" UI Action on sn_hr_core_case (HR Agent Workspace.) I've also copied the script include to modify with my custom fields. I'd like to customize the popup to display a reference field instead of the work notes. Everythin...
Populate default values in Workspace fields?
Hi, Is it possible to set a default value (see screenshot) for fields in a Workspace (in my case for "Agent Workspace for HR Case Management"). And if this is possible, is this wise to do, if you take into account future updates of the workspace? Tha...
HR Tasks tab in Agent Workspace
Hello I am using OOTB HR Agent Workspace and thinking about using HR tasks functionality.Some cases have HR tasks tab and Other do not have its tab.Is there any condition to control the visibility?
Reporting on Involved Parties in ER Cases
I would like to create a report for Involved Parties, where I can include data from their HR Profile. So far, I am only seeing an option to include related user data, but not to the HR profile data. Is it possible to connect HR profile data to Invol...
How to pull data from featured content?
Hey guys,I am having a requirement where in I need to pull static data into a widget from featured content.We have a limitation of max 5 content currently that we can pull, so can anybody please advice on how to pull data from featured content into a...
Need to restrict employee center menu based on field value
Hi All How to restrict employee center header menu based on field value (Global competency Network in HR profile table). Please help me
View template , action assignment , action payload definition
Hi All,I have Ai search on the portal , I came across the View template , action assignment , action payload definition and i referred the docs I could not understand much . Please help me on the below items1)On the view template how does the json on...
Business rule for creating child hr case
Hi ,I am creating a business rule such that when hr case is closed complete and users click a button it will create a child case with same opened for , subject person , watchlist , additional comments , work notes from the parent case . Please help m...
How to hide specific approval records from the approval tab
Hi all,I have a requirement that I need to hide technical approval in specific view from the approvals tab.Can someone help me to achieve this.Thanks !!
hr agent workspace configuration
Hi All, We have recently configured the HR agent workspace in the instance , i need to do modification in the left part of the list like assign to me ,collaboration, open like this .i have checked the "sys_aw_master_config_list" table . records is no...
Hr onboarding case expire email
I have a query to increase the onboarding expire date from 15 to 20 days hen new hire joins .Just wanted to check if its a default setting or OOB setting from servicenow or can be customized Thanks
Resolved! How do I change the list of available templates for Knowledge Articles in HR Agent Workspace?
How do I change the picklist filters for 'Article Template' fields in HR Agent Workspace? I want to limit the selections users can see, but right now it is showing all templates. See screenshot.
Bulk HR Case creation for inactive user profiles
Hello all, Our organization has a use case for using the the Bulk HR Case Creation feature for inactive user profiles, as we need to create HR Cases for former employees whose SN accounts are now inactive. When I upload a bulk case user spreadsheet, ...
