Track end of life or end of support (Cisco Device)
Hi everyone, I would like to know how it is possible to track the end of life or end of support of a device, more precisely of a cisco device.
Forum Posts
Where a link for an "awaiting acceptance" is hardcoded?
Hello. When the case is in "awaiting acceptance" status a user can approve it or not and in ESC this window is visible. If you will press this link small link ("Diversity button on a picture above) you will be redirected to a new page:But the link do...
HR case visibilty
Hi allI made few group members say Group1,group2,group3, etc., to see only the cases of these groups but i am getting tasks to the above group members, whenever a group member of above groups gets 'task' and the related 'case' of that task is not be...
HR Agent workspace and dynamic translation feature
We are planing to implement HRSD Dynamic Transalation for HR Case Management using Azure Translate services. We are a large global organisation and live with 13 languages on the Employee Centre Pro. It would be great to hear your experience if you u...
Resolved! ScTasks moved to ClosedIncomplete/Closed Skipped, then RITM state moved to Closed Incomplete/Skipped
HI Team,Advance Thank you for giving helpIn workflow I defined the script in RunScript when child SC tasks 6 moved to closed Incomplete, then RITM moved to the Closed Incomplete or Sc tasks moved to Closed Skipped RITM state should be updated to clos...
Resolved! remove option is not working in the client script
Hi All, g_form.addOption('relation', 'Marriage_Spouses','Marriage- Spouse's siblings');g_form.addOption('relation', 'Condolence_Spouses','Condolence- Spouse's parents'); This script is not working in the on change client script , Can you guide me how...
Docusign Spoke Integration
I have a customer who is having issues with the Docusign Integration Spoke failing to attach the signed document to the HR case. Steps to reproduce 1) The customer updates HR record for approval. This triggers an email that is sent to the end user t...
Edit HR response templates
HI Team, I dont want to give hr manager role to agetnts to edit response templates, so I have given 'sn_templated_snip.template_snippet_writer' role but agents are not able to edit or create response templates on 'sn_hr_core_case' table.They are able...
Resolved! Computation of Weeks in 2 different Date and Display it to Duration Date Field.
Hi, How can I display the weeks on "Duration Date" (u_duration_date) Created it using BR when to run before insert/update var start = new GlideDateTime(u_start_date);var end = new GlideDateTime(u_end_date);var dur = new GlideDuration();dur = GlideDa...
Quick Messages vs Email Client Templates?
Wondering if anyone can explain the major differences between ServiceNow "Quick messages" and "Client email templates". We are interested to know when you might want to use one over the other? Today our company uses Quick Messages via Agent Workspa...
Maximum date should be selected in date picker
Hi team,I have a requirement that need to select the 31/12/9999 in date picker while giving any condition that end date is not on 31/12/9999.and one more question,Need to create user criteria from Hr Profile table , how to implement this ThanksNandin...
How to create Journey Accelerator from flow
Is there a way to create a Journey Accelerator using a flow action?We have a case where we want to automatically generate a Journey when we receive an application from the catalog.If possible, we would like to generate it with a flow action.If it is ...
Conversion of date/time format
Hello I have to map the value to date/time field from transform map. In data source i am getting the value in the below format09/29/2020 7:39 PM. I need to add 12 hours if it is PM. I want to change this to mentioned format 09/29/2020 19:39:00. need...
Need help with using Document template script
Hi all , We have a document block created and a document block content created for a particular table with some filter conditions. In the HTML body we want to call a document template script.I have not used it before and hence have some doubts. We w...
Resolved! Can you tell me the De-activate archiving after 2 years
Hi , Can you provide me archiving rule (table name ) in which i want to write hr case table after two years it should go to deactivate the HR cases archiving. Thanks,Chandan
