We're in the process of migrating both a Service Portal instance and an ESC instance to a common presentation using EC Pro. The more interesting questions are starting to surface now, like "is there a recommended best practice as to where to publici...
Hello All, I have a requirement, If a logged In user is a Part of "London Creator" Group. after Submitting a request fromRecord Producer. in Native Form there is one Field Creator Group, so it should filled with the assignment group name. Please help...
Hi, How to send attachment from one instance to another instance. When I'm creating incident in one instance it is creating in another instance with having same details and I want to send attachment from one instance to another instance. Can anyone ...
suppose HR criteria is like Conditions are Role is Hr basic So HR service is available to all the agents who is having HR basic role. So is it possible that HR agents can raise the HR case by using Record Producer- for any User If not is there any ot...
This HR case has been assigned back to the group as the previous 'Assigned to' user ${assigned_to} is now inactive or no longer a member of ${assignment_group} group. I have written the above line in the notification body. It is populating the assig...
Hi All,I created a flow designer to create hr cases when parent case is closed complete and additional comment is inserted . The flow is working as expected but while creating a new case i am copying a choice field from parent to the child case. The ...
I'd like to track our company's SN certifications per user within our instance. Anyone know if there is an api for nowlearning so that we can access the information found on the my company report page? (i.e. micro certs, mainline certs, status)
Hi All,I am learning portal development in servicenow , can you please share any learning material on css , bootstrap , angularjs. Please free to suggest any udemy learning too on servicenow portal.
Hi On HR Case form when I am trying to change the opened for ,the subject person is also getting populated with same opened for field value which should not happen in our requirement Can you pls suggest how to proceed further as I understand its o...
Is it possible to export a Knowledge Article to a word document?
We have a requirement where we need to auto close the case when all the Task's related to parent case is completed.No for cases it can be done easily but For LEC cases we don't not know when all the task's will be triggered because we do have some si...
Hello, We are looking our options to implement Onboarding; one of the option we are assessing is Leveraging current HCM-Suite in Successfactors and having HRSD On-boarding implemented. Seeking more info on below points:Was there any references of cli...
Hi, When approval request has been sent to user. User has not approved that an after 3 days it should send that approval request to user's manager and when user's manager doesn't approve that approval request then it should create new approval reque...
I have below end point :https://api12preview.sapsf.eu/odata/v2/EmpJob?$filter=lastModifiedDateTime+gt+datetimeoffset'2024-03-03T00:00:00Z'>> in to replace this date and time for every day running scheduled job.
Hi, Incident has been closed and when User is trying to open closed incident it should tell user please open new incident. Can anyone please tell how to achieve that. Regards, Nivedita
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