Virtual agent bringing up a particular topic
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09-23-2024 07:14 AM - edited 09-23-2024 07:15 AM
In our instance when someone is searching with 'How to speak to someone' or 'need to speak to someone' the pat is bringing up a particular pat topic instead of directly going to live agent. Could anyone please help as to why this is happening and how to fix this?
Thanks in advance!!
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