Edit Contact Card
Hi Community,While creating new HR case from Agent Workspace, we get contact card of that user selected.I have to add more fields there, please guide how can we achieve this.
Forum Posts
Resolved! In sla Business elapsed time and percentage showing 0
In sla report Business elapsed time and percentage showing 0, kindly help @Ankur Bawiskar
HRSD Plugins
Hi Everyone, When you are in the Utah version of ServiceNow, you Should follow the procedure below.1: Install the Employee Center (sn_ex_sp), Employee Center Pro(sn_ex_sp_pro), and Employee experience Taxonomy(sn_ect). 2: Navigate to All > Syste...
"Reply To" field on Email Client Template
Hi, I tried to create a custom/new Email client template for a COE or HR Service(Email within a case). The business requirement is that the To, CC, BCC should be blank and should not auto populate anything. When trying to achieve this, I see that th...
Has anyone found a way to remove encryption context and attach attachments from a case to an email?
Kia ora Community, We add encryption context to all of our attachments in HR Table, so, when I try to configure a notification to send the attachments they come out empty or corrupted due to being encrypted. Has anyone worked out a way to add attachm...
Project Task not visible in the Time sheet portal
Project Task is assigned to the user, however the assigned user is not able to view the tasks on the portal
Resolved! How to Update existing HR Profile from the record producer when submitted the form
On the record producer we've mapped to field for LE case table. Then wrote a after insert business rule where im trying to map variable value from LE case table to HR profile table. (function executeRule(current, previous /*null when async*/) {var h...
Resolved! Flow not triggering on normal execution but do on test
Hello, I create a flow in flow designer but this is not triggering when case is created.Since we are in HR scope. I created a record producer(create new store) that will capture variables on the portal and create create a case on the HR case table ....
Send BULK emails
Hi Team, We want to send bulk emails to around 2000+ audience from ServiceNOW .And also receive the reply from some of them as an reply 1500 +What is the best way to achieve this ? Also we want to trigger this adhoc means no as such trigger conditio...
Resolved! Knowledge Bases & Regional Approaches
Hi All, I am seeking assistance with best practices for Knowledge Bases and view permissions. I am with a global company with several small regional offices. We have developed our knowledge bases based on having a Global KB, AMER, EMEA, and APAC. ...
SSN is not visible on HR profile Table.
I read this ServiceNow document -HR profile encrypted tax identification fields (servicenow.com) Social Security Number (SSN) field shall be in HR profile table. However, I don't see this SSN field in HR profile table. Can anyone tell me why?
Service portal - To-dos Order - How can we change the order of todos that shows in my to-dos page service portal.
Hi all, I have request to re order the completed tasks in service portal. i am try via to-dos configuration but i am not able to do it . do any one have any suggestions how to reorder the to-dos on the portal side ?
How to create quick actions on Agent workspace to create case and incident AWS (now experinece)
Hi All,I would like to create a new quick action (table quickactions_action) on Agent workspace chat to create incident and case (/create_incidnet or /case).These are not available by default.
Resolved! Database Views table that links the HR task table and the Parent field
I'm trying to create a report that starts at the HR task table and shows information from the Parent field on the form (which links to the case). Can't dotwalk from the HR task through the Parent field to the fields on the Parent form, so I would hav...
Resolved! CSAT Reporting
Hello, Looking for some guidance on reporting, specifically reporting on CSAT. We have created a dashboard for our executive team which includes CSAT scores. We'd like to make some updates to the reports, but need assistance. 1. Is there a way to inc...