Is anyone using Service Now for leave management?
We are in need of a tool to manage all of our leave. LTD, STD, FMLA, and Military leave. Is anyone using Service Now for this purpose. If so, what are you using?
Forum Posts
Resolved! How to best use the HR Job [sn_hr_core_job] and HR Position [sn_hr_core_position] Tables
New York introduced the HR Job [sn_hr_core_job] table, and the documentation describes how this table's intent is to "store multiple job records per user and capture the job history of users within your organization". Where does this leave the role ...
Resolved! Difference between Employee Service Center and Employee Center
I'm looking at Employee Center to determine if this is a product I want to recommend to a customer, with a long term strategic outlook. While looking at this, I want to train myself in this new product and see if there's any available courses on NowL...
Add and Remove legal hold
I want to make the Add and Remove Legal Hold functionality (UI action) available for some users with sn_hr_ef.document_writer role. When I checked on the documentation, it says in order to access Add and Remove legal hold ui action, the user must atl...
Resolved! Lifecycle event: attach a (sub?)flow and trigger it from the activity sets with parameters
Dear all, On my personal dev I'm trying to automate part of the lifecycle activities by creating a flow which is triggered at a specific point in the activity set. However, I am not sure how to configure it. I checked the documentation (https://docs....
Resolved! HR Case auto-assign based on incoming email using Inbound Action
Hey SN Comm! I am looking for some help with an inbound email action. Aside from utilizing the Predictive AI Auto-assign feature in SN (I have a Case open with HI as there is an issue with ours), I want to build out an inbound action to start testing...
Resolved! Assessment instance record is not being created
Hi , The Assessment instance (asmt_assessment_instance) record is not created when a case is closed. Thus, the case closure notification is not triggered which contains the survey link. Also, let us know the process for the record creation in Assess...
Resolved! Flow Designer - Create task for HR Case
Hi. This is what I am trying to achieve. User opens a HR Case through portalManager approvesAfter the approval, the user gets a new task related to the case, where he needs to add more information.HR Case and related task are updated with the new inf...
Trying to move Email (sys_email) entries when a case is transferred
Hi, I've been asked to try and move associated emails with a General Case to the transferred case. I've put a business rule in place which should do this. It looks like it works when looking at the sys_email table, but doesn't show up in the acti...
Resolved! Subject Person - Populate on short description
Hi, We raise a HR Life Cycle Case from UI page we would like to get the Subject Person on the short description, 1) On Submit 2) On Change once the parent case subject person is change all the child cases & task will have also changed
Resolved! Notification Content - Blind Copy
We are using Notification Content to send emails to a large audience. We would like the emails to be sent using BCC field rather than the To field in case they 'reply to all'. I reviewed this post: https://community.servicenow.com/community?id=commun...
Resolved! In life cycle events, How to orderly triggered the Activity Set's Activities?
Hi Community, In Life Cycle Event, I have created the activity sets. In the activity set, I have a few activities that generate tasks. What's my concern here is we can trigger activities in a subsequential manner? Like user first needs to complete o...
Getting 'Scope does not have access to table sn_hr_core_case_relations' while trying to lookup a record in Flow Designer
I have also tried creating cross scope privileges to read and write from source application to target app in my instance and it still does not work. Any idea about this ?
Integration with Successfactors through SAP CPI platform (API management)
Is there anyone who configured the Successfactors integration through the SAP CPI platform by using API management? Does it work? Any thoughts about using SAP CPI platform instead of a direct integration with Successfactors would be appreciated.
Highlight Opend for field if the user is VIP on HR agent workspace. Like VIP caller on incident table.
Hello, I have a requirement where i need to highlight the HR case when the Opened for is VIP on the form the Name of the opened for will also be highlighted in RED in agent workspace. I have implemented it in HR case list service now native view. Th...
