Resolved! IT Option remove form Portal
I want to remove the IT option from the ESC portal please refer to snap.
Forum Posts
Resolved! I have to add HR Profile table field 'scheduled start date' on Onboarding HR Service.
Hi, I have to add HR Profile table field 'scheduled start date' on Onboarding HR Service and that field should be editable. I have to dot walk in this field to Onboarding case. Can you please help me to get it. Regards, Nivedita
Resolved! Configuring Notification Content
Our objective is to send an email out to a large number of individuals. We are looking at using the Notification Content / Scheduled content to achieve this. This is our first time using this and I was testing in Sub Prod and came upon a puzzling s...
How display "oldValue" in onchange client scripts. Please advise.
Here whenever state is change one to another . The previous state should show in " last status change"
Resolved! Need to populate Business Unit with logged User
Hi, I have a enhancement with scoped application catalog Item.I have only 1 variable i.e., 'BU'. I need to populate Business Unit(u_bu) form logged user and it's comes from User profile .Business Unit is a choice field on User table.Example : If I am...
Resolved! Looking to gather thoughts on what a newly trained HR admin could do.
All i hope your staying safe, We are about to move from the original (non-scoped app) to the HR scoped app. And my customers (i.e. HR departments) want to start have their team members manage the app. So., I have recommended that they take the SN a...
Resolved! After Submitting a HR case on the ServicePortal(ESC)the HR Case is set to Ready instead of Draft?
Hi Team,By Default After Submitting a HR case on the ServicePortal(ESC) for any available HR Service, the HR Case is set to Ready instead of Draft? In HR Service Template also we set state to Draft, BUT From portal somehow, template setup is override...
HR Case is not getting closed automatically
HR LE Case is not getting automatically closed even all the respective HR tasks are complete.Have configured the same in HR service too, still its not working(screenshot below). Can someone pls provide any script/how to do configuration here? @Ankur...
Resolved! Onboarding tasks- comments on task level roll up to parent.
Hi, Onboarding tasks- comments on task level roll up to parent.As an HR Agent, if an employee or manager submits a comment on an Onboarding task, I can see all of the comments on the HR Case. When employee or manager submits comment on Onboarding ta...
Make fields read-only on Case creation form
Hi All,I have configured a case creation form for a specific HR service.When the HR service is filled, the description of that HR service is populated so that the user knows what exactly that HR service means. I want to make this field read-only.You ...
How to Auto Assign a "Assigned to" field on HR Case
I would like to auto assign/map the manager field on HR Profile to the "Assigned to" field on HR Case., whenever new HR Case is created. Right now, whenver HR Case is created by default it is assigning to HR Onboarding group and gets assigned to an...
need to visible HR Services only particular assignment group people
need to visible HR Services only for particular group of people.please let me know how we can achieve.
Moving from separate portals to employee center
Hello, I am looking to understand from other organisations how they have transitioned from separate employee portals (such as IT and HR) into one unified employee center. What challenges did you face and what successes have you seen? We are currently...
Restrict update of sys_user record from users with ITIL role
Hi Everyone,my requirement is to restrict the update of sys_user record for users of a certain group (the users of these group cannot write on a user record) Threre were two field level ACL's i came across (please see attached image)ACL 1:ACL 2:When ...
How to handle a User and HR Profile created during on boarding when the user later is created in the AD?
When requesting a new hire in the portal you have to fill in name and email for the user.Since the user hasn't started yet, and this is what triggers the on boarding, the user doesn't exist in AD yet. When submitting the request a new user and hr pro...
