What is persona?
Hi Team,Can you please let me understand on what is persona and how it can be used in HRSD module. Any example will be appreciated. Thanks in advance
Forum Posts
Calling All HRBPs: Join ServiceNow in Shaping the Future of HR
As an HR Business Partner (HRBP), you play a critical role in driving HR strategic initiatives, managing tension, and prioritizing day-to-day activities. At ServiceNow, we recognize the unique needs and challenges of HRBPs, and we are...
How to create workspace UIB view for HR case tables.
Hi, How to create workspace UIB view for HR case tables. I have to create workspace UIB view for HR case tables. I don't have much idea about it. Can anyone please make me understand about UIB view for HR case table and how we can create workspace U...
Resolved! show/hide dropdown options from the state field on lifecycle event case table
Hello Team , I have a state field with options like draft , ready , work in progress , and 3 other fields . When a case is created it is automatically setting the state to draft state by using client script . My requirement is to hide all the other o...
Resolved! Sent email does not appear in the case activity
Hello All, We are in the process of configuring the HR scoped app. For all emails sent from the system, for the HR Cases, (E.g. via "More> Email" option), the email body does not appear under case activity. Instead a line of text appears - "No such p...
How to hide Attachments from the side bar for specific condition in HR Agent workspace
Hi All, We are looking for a solution where for certain HR Service we will have to hide the Attachment icon from the side bar of the Now Experience Workspace( HR Agent Workspace). We have tried the following steps:Open UI Builder and go to the Recor...
Unable to set Reminders in HR agent Workspace as an Agent
Hi All, On clicking on New button (as an HR Agent) on Reminders its giving me an error "Security constraints prevent access to requested page" . But working fine when I tried as an Admin. What could be the possible issue ? Thanks,Krishna
Resolved! Display HR Cases to Opened by person on ESC
On the ESC, when someone clicks on My Requests, we want them to see HR Cases where they are either the Opened For or Opened By person. Ability to see the case as the Opened for is OOB, so I've needed to make modifications to allow for the Opened by ...
Disable knowledge feedback
I want to disable the feedback creation when worknotes is added for knowledge articles
Variable of record producer is mapped to the Short Description field but the values are not showing
I have created a variable in record producer (single line text) and it was mapped to short description field in the backend. But the values in the variables are not showing in the backend case form. What should I do to achieve this
Flows/Workflows without sn_hr_core.admin role for admin system
Hi, I have many flows (run as system admin) who worked (for tables and records in hr scope) but my client has removed the sn_hr_core.admin role from the admin role, and now my flow don't work when there is an activity in my flow who needs to access ...
Resolved! How do I remove the New button from a related list n HR Agent Workspace?
Hi,We've added an attachments related list to the case forms in HR Agent Workspace (San Diego, not the new configurable workspace) and need to remove the New button:The related list is needed to allow agents to edit the custom View field but New butt...
Resolved! HR Case got stuck in awaiting approval state
Hi All, One of the user had created a HR Case from the navigator using "Create a New Case" module and entered all the necessary information on the required fields. After the case has been created it was stuck at "Awaiting Approval" state. No workflow...
Resolved! Enabling Ethics & Investigations Cases
Anyone know how we can enable all the COEs. I don't see the tables installed for Ethics & Investigations Cases
How to get the sys_id of the current HR case from a HR task using Catalog client script? Pls advise!
How to get the sys_id of the current HR case from a HR task using Catalog client script? Pls advise!
