In our HR service catalog on our HR portal we have many service catalog items that leverage record producers to turn employees' requests into HR cases. Out-of-the-box (OOB), the HR record producer scripts call functions in the sn_hr_core.hr_ServicesU...
I am trying to access the 'to-do's' page on the Employee Service Centre' but I receive the following error: read operation on table 'sn_doc_task' from scope 'Human Resources: Service Portal' was denied. The application 'Human Resources: Service Porta...
I need to add the Assigned to field on the Case Creation form itself. How can I do it?
Hi All, We are using the PDF e-sign process in HRSD case management application where the employee can e-sign the PDF in ESC side. When we upgraded to Paris we noted that the font appearing after the employee has e-signed is different from Orlando an...
Hi, I want to automatically skip.(=Skip Automatic User Acceptance)I added "Skip Automatic User Acceptance" from case option in HR Service Configuration. But it happens. I set the 'Fulfillment type' to 'workflow', but does it not work when I set it ...
I'm curious on how others are handling the alumni feature so that users no longer need a company email/LDAP login.An option I'm exploring is taking the personal email address from the HR profile and making it the new userID of their user record and g...
Hi experts, I have unclarity about the roles in HRSD. There are many user roles such as- Alumni employee [sn_hr_core.hrsm_alumni] Grants role to the employee who has left the company. None Contingent employee [sn_hr_core.hrsm_contingent] Grants role ...
I have a HR Case being created using a Record Producer. This record producer has a field 'type_of_event', variable type is 'look up select box'. I'm trying to configure an assignment rule which should look at this field value and if the value is 'Eve...
What is the bigger difference with HRSD vs HRSM? How do I understand it functionally as well technically?
Currently, when we go to and HR case and select Transfer Case, there are two options. When we select "Transfer with existing case number" it creates a new case and then changes the old case number to the new case number. Ex: Old case: HRC00001 New C...
Hello, I want to make Service portal User Profile Fields Readonly. I followed the below steps. 1.cloned widget name :user profile 2.added code next to the fields I wanted to make as readonly for ex department OOB: <p ng-if="::displayField('sys_user',...
Hi I was configuring COE ACL Configuration. But it looks like its not working. I created a new COE Security Policy for HR Lifecycle Events Case Table, I putted the condition as "State is ready or Work in progress". Then I add group "HR Onboarding". N...
I would like to see 'Employee Number' while searching for users in the 'Opened for' and 'Subject Person' fields present on the 'Case Details' section of HR case creation UI page: 'case_creation'. I have referred below links and updated the method '_a...
STEPS TO ATTACH KB ARTICLES TO RECORD PRODUCER Navigate to the record producer associated to the catalog item. The easiest way is through the HR Administration > HR Services > Manage HR Catalog path in the nav bar and then clicking the "Edit catalo...
Hey experts, I would like to know if we can change the system's default email address <InstanceName@service-now.com> to something else i.e. <MyEmailAddress@myHost.com>? Essentially, my client wants the case to get generated whenever an email is sen...