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Re-allocation of ServiceNow Licenses

Hi All, Had a couple of questions around usage & licensing of HR Service Delivery Enterprise license and would really appreciate your inputs: 1. Would it be possible to re-allocate licenses/subscriptions of ServiceNow HR Service Delivery Enterprise l...

Reject reasons logs in AWA

Hi All, If agent is rejected the case which is routing through AWA queue, can we get the logs in system logs.Already enabled the system property for logs. but it is not showing in the logs , if agent rejected the case Appreciate , if any one help her...

Rathika1 by Giga Contributor
  • 378 Views
  • 3 replies
  • 0 helpfuls

How everyone setup the data retention rule in your instance?

Hi everyone, We have roll out HR Service Management globally with multiple countries. Considering each country have different legal requirement regarding data retention, we are planning to setup a simple logic to destroy data from the instance base ...

Hector13 by Tera Contributor
  • 2527 Views
  • 7 replies
  • 2 helpfuls

How can i add new tab in HRM Todos Summary widget on ESC

Hi All,I have a requirement where i need to add a new tab "Closed" just like "open" and "Complete" in HRM Todos Summary widget in ESC portal to show Closed incomplete tasks. How can i configure that. Please let me know if someone worked on similar re...

HRM To dos summary.jpg

Skills -HR

Hello Team , Is it possible to prioritize different team members with the same skill ?The chats should first be routed to the agent with the skill prio 1. Only if this agent does not accept a chat, it should be routed to the agent with the same skill...

Angel27 by Tera Contributor
  • 683 Views
  • 1 replies
  • 0 helpfuls

HR Roles

IN HR module, for Contingent workers to get front end access for HR portal so that to create a case, do we need to give sn_hr_sp.hrsp_contingent ?While trying to activate this role in my instance, it gives a Info Message as"Rule change is submitted f...

Mishu by Tera Expert
  • 594 Views
  • 1 replies
  • 1 helpfuls