Hi All, I am looking to create SLA definition for 3 business days with schedule 9 AM - 5 PM.So, If I give duration as 3 days then the breach time is setting to 9 days. For 3 days the hours are 3*24 = 72 hours, considering 8 hours 72/8 = 9 Business d...
Hi, We have UI action "retrieve document" in the " HR form" where we have field called "user". On click of that UI action, subject person name should get auto populate in that user field, but i am getting user record, name is not getting auto populat...
Hi All,We have a BR that populates rich description from a record producers variables. We want the same to be copied into description field as well but without HTML tags. I have tried the below script and it is not working as expected. Please provide...
Hi , I'm trying to create an HR case from Phone call . I'm unfamiliar with the procedure; please provide any reference documents (HRSD).For example, if a customer calls, he is given several options right.In such cases, our requirement is If option ...
HR Case WorkNotes/Additional Comments are being stored in Journal Entry column with Code tag around. How to stop these tags as these tags are even turning up in pdf report. changing the property glide.ui.security.allow_codetag did not work. Please se...
Hello, We have a requirement related to response templates wherein an attachment included in response template should get attached in the HR case. I want to know is there any way to achieve this and how it can be implemented? Thanks,Sejal Gandhi
Hello All, So I am trying to view the Playbook tab in the HR Agent workspace specifically for Lifecycle event cases OOB in my personal dev. According to docs, I see that once the plugin is activated, and case is either in Ready/WIP state , this tab s...
Hello, I have an issue regarding Employee Relations table of HRSD, in which user for whom the HR case is raised on this table that user is not able to see the HR Case through Default View for that user auto view coming is Self-Service when user try ...
Hi All, As there are different choices available in "choice field" of system property out of box i see. How can i fetech the different value presnt in choice field like "problem_coordinator" What is the way of doing that ?
Hi All, How "choice list " type system property works ? how can we use this property type in scripting ? Can somebody help me with the example . I wanted to fetch the different value of choice field ?
I have created an inbound action and while the mail was sent to servicenow instance it skipped the inbound action condition and created incident tickets. Then I made few more changes and selected the reprocess email UI Action in the email logs. It c...
Hi All, We have inactivated the oob BR Sync "description with rich_description" that copies value from rich_description to description for HR case table. But we can the field being copied to description whenthe case is getting created. I have checked...
Hi, Do anyone knows how to activate the My Favorites widget on the new Employee Center pro portal. See below a screenshot from ServiceNow. thank you!
We have a requirement where records from a few HR tables need to be sent to a third-party system, in CSV format using a mid-server. This can be achieved via Export Sets. The catch is the CSV files need to be encrypted in transit and at rest throughou...
Hello All, There is an issue in which the HR Case raised by User for him is unable to see that HR Case through default view for that user Self service view is auto populating and that user is able to change other view except Default view. Except that...
