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To create a new tab called 'Related cases' at the bottom of the case page

I want to create a new tab called 'Related cases' in the table at the bottom of the case page which allows users to relate cases together but the relationship does not impact the State or notes / comments in the case. This request does not replace Ch...

Community Alums by Community Alums  
  • 1311 Views
  • 4 replies
  • 0 helpfuls

How to hide HR services to certain groups

How to hide HR services to certain groups but some members can have multiple groups which should also see all HR services. 15 groups = only 4 hr services should be visiblesome members of these 15 groups are also members of another group let's say 'Le...

geannaweed by Tera Contributor
  • 1457 Views
  • 4 replies
  • 0 helpfuls

How to add a Service Portal widget to UI 16 Form

Hi Community, I'd like to implement a Service Portal widget into a native UI form (HR Case, for example). I'm stuck because even though I created the formatted and added it to the form, I have no idea how the UI Macro should look like. This is how it...

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nborowiak by Tera Contributor
  • 915 Views
  • 2 replies
  • 1 helpfuls

Resolved! CSV file row size limit

Hi All,I have a issue with the load data, we are picking the csv file from a shared location. As per the raw file we are almost getting 16000 records. but when we check the import sets we can only see around 3000 records are picked and placed in the ...

Community Alums by Community Alums  
  • 2113 Views
  • 5 replies
  • 0 helpfuls

Resolved! Dynamic translation for fields in agent workspace

The dynamic translation button does not appear in Agent Workspace. The translation buttons appear on native view like this: But I cannot view the same buttons on the Agent workspace? I don't see anything in servicenow's docs. Can someone help?

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Resolved! Employee Center Implementation

I need a solid implementation plan for implementing Employee Center portal with departments such as HR, IT and Facilities.  Imagine if a customer is having service portal varied for IT and HR separately and how better to incorporate in having these s...

Vivekanandan by Tera Contributor
  • 1196 Views
  • 1 replies
  • 0 helpfuls