What are the out-of-box SLA's for ServiceNow HRSD

[JohnMundy]

Wondering what the out-of-box Service Level Agreements (SLA's) are for HRSD.

[Feddy]

Hi John,
You can check the following service-now docs.

https://docs.servicenow.com/bundle/helsinki-hr-service-delivery/page/product/human-resources/concept...

https://docs.servicenow.com/bundle/paris-hr-service-delivery/page/product/human-resources-global/con...

Thanks.

[Kopal Garg]

Hi John,

OOB there are 15 SLA definitions for Case COE's. You can find them here:

https://instanceURL.service-now.com/nav_to.do?uri=%2Fcontract_sla_list.do%3Fsysparm_query%3DcollectionLIKEsn_hr_core%26sysparm_first_row%3D1%26sysparm_view%3D%26sysparm_choice_query_raw%3D%26sysparm_list_header_search%3Dtrue

Please mark my answer as correct or helpful if I was able to assist you!

-Regards

Kopal