I have created a HR Service and mapped it to a lifecycle event. Lifecycle Event has one activity set which is supposed to trigger immediately. After creating HR Case accordingly, the lifecycle event did not trigger as expected. Does someone have an i...
Hi,From an agent’s perspective, how does the HR walk-up process work? I want to understand what an agent needs to focus on and what changes are necessary to handle a walk-up appointment.In my understanding:-A requestor creates an appointment via the ...
Hi there. I am the HRSD Product Owner at Fortive, a fortune 500 company that recently implemented the HRSD module (including a revamped Employee Center) last summer. I'm searching for other companies that are utilizing ServiceNow HR with an Oracle HC...
Hi All, Any help is appreciated.When the live agent chat with end user in HR Agent workspace, he can create incident by typing "/create incident". So, the created incident with details displayed over the Chat Bot. Like the same I want to create for H...
Hello community subject person should redirect me to HR Profil but somehow i get redirected to sys_user any suggestion on how to solve this please ?
I have a requirement for a custom multi-select field to be added to a table that extends HR case (sn_hr_core_case). I can use the List data type but would need a table to store the choices. I took a look at the tables that came with HRSD applicatio...
URL is coming for the topic when we connect virtual agent in browser but the same way if we connect from teams virtual agent, URL is missing.
HI all, I am trying to show few fields in the portal page. similar to like a section in the portal like the additional details and activity . How to achieve this please guide me to get this. thank you.
Hi Community,I'm working on an dashboard and I need to hide specific widgets for users who belong to certain user groups.I created a Client Script that checks the user's group membership and attempts to hide the following widgets:Emoji-Driven Satisf...
Hi everyone,Whenever I am trying to open a list in Agent workspace for HR Case management, it's showing me the error "Can't display this listTry contacting your system administrator".Attaching a screenshot for reference.Anyone knows how to solve this...
Hello everyone,I want to change the display content of Approval in My Task, but can't find a way to do it. Is there a configuration to make changes like the image below or can I just customize the widget?Please help me.Thank you so much.
I have created a new table that is a related list for an Employee Relations HR case. I want to restrict it in the same way the oob tables are restricted (i.e. Allegations, Corrective Actions) so that an involved party cannot see the data in the new r...
Is the only way to have anchored text by entering the code? I've seen a few community articles about this, but being coding challenged I haven't quite figured it out. I can obviously take a bit more time - but just thought I ask if maybe there's an ...
I want to control the visibility of the HR task based on the selection of the choice from request type field on hr caseSo when Request type is selected as type 1 then only HR Task type 3 amd HR Task Type 4 should be visible and rest should be hidden....
Hi Team,I have create group HR_CN added two user in the group. When loged in user from group user. They can't do any changes in HR case. HR case record Read mode only (Like Read access for all hr case). But user have hr_analyst role. How can we rest...
