Hi, I am a little confused. I made an onboarding lifecycle event and opened a lifecycle event case for a user. I tried cancelling the case, and the state changed to 'Cancelled'. However, the child tasks' state didn't change. About a week after the at...
Hi, I need help. I want some tasks under lifecycle event case to be optional. That is, even if the user did not close complete the optional task, the case will go on to next activity set or the next process. Also, in the end, the case should be close...
I have tried to translate body of sn_doc_html_template this table by clicking translate button. Its not translating. I have installed i18n.language plugin and dynamic translate plugin also. Pls anyone help me what else I have to do?
Hello Experts,I want to hide COE "HR Case" while case creation. Please help. @Community Alums : I have also tried a solution using the "COE security configuration " by creating two records of read and write.
Hello, have a requirement for an hr cases on hr agent workspace view of hr cases, to change all it's fields to READONLY, when the current agent viewing this case is not the assigned to agent.first there is any solution for this?and is this solution m...
Hello, In the platform, I don't see ACL using the client role. I want to understand if these roles are only for our platform personalization or if there is any out-of-the-box logic applied? Thanks
Hello Expert,In ESC Portal, we need your advice: the goal is to enhance the HRM Case acceptance behavior.From "My Task" menu is easy we have the To-Dos configuration that we have already a mapping for HR Case, 'HR Acceptance' and can map the new Wid...
Hello experts, I’m working on a use case where we need to allow users to upload documents (birth certificate, driver's license, etc.) through Virtual Agent, which are then sent to Workday as part of a user profile change process. Users may upload th...
Is it possible to fetch line by line details of what was entered ( topic which was used) in the pat before the survey was taken? If yes how this can be achieved? Thanks in advance!!
Hi,I need to create a report that display CSAT score segmented by:Overall CSAT Score, CSAT Score by Service & by Team, help me in understanding and making the report based on this requirement
Hello, I am trying to embed an Asan Form into a Knowledge Article. When add the code, the form displays, but after I hit 'Save' the container becomes blank and only the footer remains. I am not trying to embed a video. I am trying to embed an actual ...
Hi All, We have an issue where the Workspace Notifications are not triggering in Agent Workspace. We have configured the below configuration but notifications are not triggering Can someone please provide your expertise over here? Thanks in Advance!...
Can we attach Employee Document files as an attachment to the approval notification email?
hi Guys! We have configured checklists on some HR Services so that HR Agents have clear instructions what to do and in which order. They're not mandatory so it is possible to close the case without all checkboxes being ticked off. Is there a way to ...
So it would seem that ootb the new hire onboarding record service is hardcoded in script include 'hr_CaseUtils'So if you have created you own you'll need to add the service value to the script include blank, hr_profile, subject_person, missing, on...
