At the moment, when a user selects "I need more help" once AI search results are given to the user, the bot takes the user back to the initial menu but I want the user to be directed to a live agent - how do I go about changing this?
I've setup an Endpoint for a GET of specific records from the sn_hr_core_case_talent_management table. The service account that should have that access should ONLY have that access, but right now it seems like it's all or nothing. I started with givi...
restrict HRSD data access from Impersonation Restrict a user to view HRSD data even after doing impersonation.
I have a requirement where, instead of creating a new user profile during the new hire onboarding lifecycle, we need to reuse the existing user profile for a rehired employee. How can we ensure that all necessary HR activities are triggered for the e...
Hello Community! I have created email templates where I selected the Table as Employee Relations and added the condition:HR Service = 'Report Misconduct'.However, these email templates are appearing for all Employee Relations cases, even those where ...
Would love to hear from people who work in the HRSD space. Our team is implementing analytics for our HR Agents and we're wondering what other companies are measuring and what their benchmarks are.
Hi everyone,We're having trouble with notifications for HR Task comments in our Employee Center. Employees are adding comments to their assigned tasks (e.g., questions about onboarding), but HR isn't receiving notifications, so these comments are of...
Hi Team, It's quite urgent, I have created email templates where I selected the Table as Talent Management and added the condition:HR Service = 'Employee Travel visa Request'. Please find the screenshot below for condition of email client template. H...
Hi Community! I'm trying to connect an uploaded document in Managed Document, to a specific and already existing knowledge article. I read the product documentation on Managed Document but there seems to be missing info on connecting with knowledge ...
Hi Team, I have a KB article consider KB0012345 which i am able to view in HR portal and when i check in Global search it is coming up but for few KB articles if go to Knowledge Home page and Choose ASK HR it is not showing up even if i choose all a...
Some HR Case variables are not showing up in the newer HR Agent Workspace but appear correctly in the HR Workspace (Classic).There are no UI Policies, Scripts or Business Rules hiding these variables. I've also verified the Form Layout, and the corre...
I need to establish knowledge template usage: how many and which articles are using a certain template: There does not seem to be an OOB way to do this: Any thoughts on how I can pull a report for kb templates and usage?
We've noticed an issue in the Xanadu release of ServiceNow with the HRI Case User Acceptance Subflow. The script currently appears to be processing only one HR case per day, specifically those in the "Awaiting Acceptance" state.Could someone please h...
Hi experts,We are setting Worktype field based on HR service and subservice using UI policies.And SLA are configured based on this worktype field value.Problem: For example, in below screenshot, after selecting HR service and subservice, worktype is ...
Dear Community, Im having issues with a Lifecycle Event for Onboarding that Im working on: For now the LifeCycle Event is configured as per the following: First 2 Activity Sets with their tasks are correctly triggered, however the Acceptance Documen...
