when we transfer the case with existing case number,Can we get notification email?
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‎01-30-2024 05:18 AM
When we transfer the case with existing case number,Can we get notification email as "your case has been transferred so and so number like that"?
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‎01-30-2024 05:26 AM
Please elaborate. What do you mean with 'transfer a case'?
And if it is somehow recorded when a case is 'transferred', you can trigger any notification you want through flow/notification condition/event/etc.
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‎01-30-2024 05:32 AM
if we are transfer the case as below mentioned image,do we get notification email as your case has been transferred with so and so details.if yes,how can i achieve this.
there is some notifications related to transfer case in that one event is fired in the name of "sn_hr_core.case_transfer" which is also firing with OOB script include
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‎01-30-2024 06:32 AM
The event is triggered through the script include you mentioned (it is triggered always when a case is transferred), Depending on the table used (on my PDI, I have 14 active notifications on 7 tables triggered by this event), the notification uses templates for the content, but in the subject, the number(s) are already set. So OOB this is already setup.
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