Hello , Am facing an issue with close complete/close incomplete ui actions on agent workspace , these are OOB HR Task UI Actions have translations in standard view but in agent workspace showing only in English. I want to show these UI actions in wor...
Hello, when we transfer an HR case, the assignment group updates based on our HR assignment rules. How can we leave the assignment group alone when transferring an HR case? Is there a way to update the assignment rules to not populate with transferre...
Hi All, Actually i have requirement that whenever user submit a request then need the HR case to be approved by the Subject Person's line manager, before it is available for work to begin Thanks Ramu k
Hello --Anyone have any luck forcing an Agent Workspace client script reference field query to work? I'm building a custom UI action ("Change Assignment") which is nearly working -- it gives the user a list of ALL assignment groups, instead of respec...
Hello! I am a trainee exploring Journey designer and would appreciate an advice please! I am trying to configure the Journey Designer in a demo instance and one issue I am having is that when a Manager persona requests a Journey in EC via a record pr...
Hi Experts, trying to find a way for adding a new left side panel tab to populate related kb articles to the case page in hr agent workspace, i see option to do that via the ui builder contextual, and other suggestions under the contextual side panel...
I would like to create a booking form on ServiceNow. The only catch is that I would like it to have a lucky draw, or random draw function such that if a few people have selected the same time slot, the system will do a random allocation to one person...
Can we modify or create notification to article author when an update is done. Article updates should send a notification to Knowledge Article author that there was a change done in the article.
Hi Team,I have migrated bookmarked table records from different instance but when i am impersonating the user who has bookmarked any articles but its not showing in their favorite. could you please help me with this. how this works.Thanks
Hello everyone, After created a HR Task and assigned to user with E-Signature. In the ESC, My Tasks can not load the PDF file and show that message. Can can't find what is missing.
We have ServiceNow HRSD and we are looking, high level, at implementing position control within out org. I’ve heard that using the following two out-of-the-box tables is how ServiceNow recommends to do this: - Jobs Table — to track all the jobs (whi...
Hi All, I have two instances: 1) ITSM on one instance 2) HRSD on another. When on HRSD instance and agent is working on a case that is not really an HR Case, I want to give the agent a UI Action ability to create an incident but create the incident...
We have enabled the document viewer for case attachments, but have found an odd behavior that I am trying to track down the source of: When a fillable PDF (with fields completed) is attached to a case and the agent clicks "view" under manage attachme...
I created an activity and the task template of the activity is a HR task template. The HR task template is of type: mark when complete. I choose the due date of the task as 5 days before employment start date.Now i want to send reminder email notifi...
Hi Team,I have a record producer in that I have "IT" as a meta data but when I search it on the portal to find this record producer It gives me "No result match" as result.Does any one have any idea.@Ankur Bawiskar Do you have any idea?