HiI'm looking for a solution to add an option to allow agents to choose between two HR templates directly in Case creation page on Workspace.In the HR Service, I've added a "Case creation service config" that allows me to include field (custom choice...
Hi Team, we have one field called due date in which we have to populate the last day of the month from the pre-hire field and the time should be 23:59:00 which should according to America/new_york time zone suppose in the pri-hire field we have (10/0...
Hello all, Would you anyone have an ides as to how the subscription works for these below. 1) Discovery - Is it by devices, as each device that discovery scans is 1 subscription unit?2) Same as above for SAM3) HAM pro - I see as in below. I don't ...
On the NowLearning Platform can you recommend the course list for beginners?
Hi All, Employee Relation Case (sn_hr_er_case) COE is not available to users with sn_hr_core.basic roles on when creating case from backend. Any suggestion please?
Hello team,I'm running a script in the global application to retrieve a knowledge article whose knowledge base is from the HR core application. However, I'm encountering an error: "Source descriptor is empty while recording access for scope Human Res...
I have HR Task with Type : Collect Employee Input where I need to map the fields from the Employee form to the HR Case Total Rewards record. Below is my condition and I only need to return 1 value, I have this HR Case with child cases so it returned...
Hi everyone,Could you please share if the Employee Document Management [com.sn_employee_document_management] plugin is included in the HRSD Pro or a separate subscription is needed? Thank you in advance
When I am creating and publishing an article, On the portal I am able to see body, But my requirement is: I need to add one more additional field on portal (Its a cutom field not OOB).
Hey Experts, We have the requirement to update the message populated in the close dialog of active Interaction record when the type is 'Chat'. Please help me achieve this.Regards,Arpitha G
Hello team, there is a popup appearing, as shown in the screenshot, when clicking the cross icon. I've checked the UI actions but couldn't find the source. Can anyone please help identify where these popups originate from? Thank you!
Hi everyone, I need a custom UI action visible on the "Interaction" form in HR agent workspace which will simply allow the users to attach an existing HRC to the interaction.Can anyone please let me know how to configure this in workspace? Thanks in ...
Hi there, I am trying to investigate how to get a New Joiner their initial login to the portal. Considering building a flow that is triggered by the creation of the HR Case (Lifecycle Event) and does the following:1) generate a random password using...
Hi all,Catalog Items of type "Content Type" are not displayed properly in the related search on employee service center. Is there any way to show a link to the article or hide this type of content in the search results? Thank you in advance,Victoria ...
In the HR Profiles there a double records counted on Employee ID(as shown in the below image). From where two records are coming.please help me
