Forum Posts
Order of Playbook Cards (Activities) in HR Agent Workspace
Issue context:[UTAH] I created from scratch Lifecycle Event to manage some process in organization. Everything looks as expected in Manage Lifecycle Event record of Platform UI. I set up also HRSD Playbook to make my process (Lifecycle Event) availab...
How to calculate name based on firstname and lastname field ?
The value should reflect automatically in the name field while writing in firstname and lastname fields.
Search for Duplicates in Knowledge
We are training our users to search for duplicates when creating knowledge, and also on providing feedback on an article if it is a duplicate, but how can admins manage duplicate content when not caught by our end users? Spot check obviously, but is ...
Has anyone done bi-directional PeopleSoft to HRSM integration?
Hello -1. Has anyone done integration work with PeopleSoft to ServiceNow and if so, could you share some examples of how you're using this?2. Has anyone done bi-directional integration (where records can be changed and updated through both ends and r...
Case State Descriptions
Hello,We are looking for some standard or recommended descriptions/definitions for the following states: RequestedAssignedPendingClosed Incomplete Is there a resource available with descriptions of the different case states? I found some descriptions...
Resolved! How to make all fields readonly and mandatory in form using UI Policy?
I want to know whether there is any way to make multiple fields readonly together without using Client Script.
How Employee Relations Case is different from HR Employee Relations Case.
Hello Everyone,How "Employee Relations Case"(sn_hr_er_case) is different from legacy "HR Employee Relations Case"( sn_hr_core_case_relations). How can be transfer Hr services , Hr templates , Data from HR Employee Relations Case to Employee Relations...
Script for an Employee vacancy report
Hello,I need a script for the following I created a report that shows Employees that have applied for vacancy in a particular department. I have created a scheduled daily email report with attached type- Excel. I need to build a Condition for the Sc...
Related list of agent workspace should be shown for all the users .
Hi All,How to rearrange the columns of the related list in agent workspace so that it should be applicable for all the users.For eg - i want to do for child cases.ThanksPuja
Bold checklist task items
Hello I have a quick question are we able to bold parts or all checklist items on hr checklist tasks? for example if I have this checklist Item could I bold the words "current activities"? Any assistance would be appreciated
new contextual side panel showing a simple list of sc_2_kb records that not redirect to it's record
Hi Experts,I have added a new contextual side panel showing a simple list of sc_2_kb records, the records are filtered to show the only records that related to the current catalog item on the hr case page in the hr agent workspace.all the related rec...
Flow Designer - Date Trigger
Our team is using a Catalog Item to record Separation Requests. There is a question that captures the last day of work as a date question. We get these requests in advance and cannot process them until the day they are separated. I want to use that v...
Regarding knowledge feedback task
Hi All,Whenever an end user give feedback on the ka in the esc pro portal. A knowledge feedback task is created for the author , but how will the end user communicate with the author on the portal. Please help
Resolved! Add option script not working
Hi All,Based on the condition option will be visible to the select box, wrote onload catalog client script & script include. ut its not working properly.Script Include:var CountrySubjectPerson = Class.create();CountrySubjectPerson.prototype = Object....
