when we transfer the case with existing case number,Can we get notification email?

Burra Mounika
Tera Contributor

When we transfer the case with existing case number,Can we get notification email as "your case has been transferred so and so number like that"?

3 REPLIES 3

Mark Manders
Mega Patron

Please elaborate. What do you mean with 'transfer a case'? 

And if it is somehow recorded when a case is 'transferred', you can trigger any notification you want through flow/notification condition/event/etc.


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Mark

if we are transfer the case as below mentioned image,do we get notification email as your case has been transferred with so and so details.if yes,how can i achieve this.

BurraMounika_0-1706621439611.png

there is some notifications related to transfer case in that one event is fired in the name of "sn_hr_core.case_transfer" which is also firing with OOB script include 

"StandardCaseTransfer" which is not understandable.please help

Mark Manders
Mega Patron

The event is triggered through the script include you mentioned (it is triggered always when a case is transferred), Depending on the table used (on my PDI, I have 14 active notifications on 7 tables triggered by this event), the notification uses templates for the content, but in the subject, the number(s) are already set. So OOB this is already setup.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark