Where is User Creation Logic during New Hire Onboarding case creation

[Kohei Tominaga1]

Hi, 

I am learning OOTB onboarding lifecycle configuration.

Do you know where is the logic to create user during submitting new hire onbording case?

[Medi C]

In the Out-of-the-Box (OOTB) Onboarding lifecycle configuration, the logic to create a user during the submission of a New Hire Onboarding (NHO) case is handled primarily by:

1. HR Service Configuration (User Provisioning)

• Navigate to All > HR Administration > HR Services
• Open the New Hire HR service
• Look at the Lifecycle Events tab—this is where user provisioning might be triggered

2. HR Template (User Creation)

• The HR Template linked to the New Hire process helps prepopulate fields like Name, Email, and Department
• If configured, this template creates a user record in sys_user

[Kohei Tominaga1]

Hi, @Medi C 
Thanks for your reply but I could not find the logic to create user record in sys_user and make him subject person
Can you guide me with some screenshot?

[Sandeep Rajput]

@Kohei Tominaga1 Here are the steps to find logic to create user during new onboarding case.

1. It all begins with the record producer script field

Hope this helps.

[Kohei Tominaga1]

Hi, Thanks!

I could finally understand that HR Service value need to be included here.

So, this is why OOTB New Hire Journey case cannot create user record and does not work with empty subject person, correct?