In the Employee Service Center Portal, when a non HR employee (no roles), goes into the portal and goes to catalog and creates an HR Case from the catalog, the case does not appear in hrm_ticket_page and does not appear in Request page. I created a ...
Hello, I have designed this flow and it worked perfectly before. but now, the IF condition is not working correctly. Event though the IF condition if true, it is evaluated false. Could someone help me? The IF condition is to check if the trigger Tota...
Hi, We're setting up restricted caller access privs to allow inbound actions to select the appropriate HR Service for creation of HR Core Cases (and COE cases). I've set up the restricted caller access privilege by setting the access to 'Allowed'. ...
Hi, We're in the middle of implementing HRSD. We are creating inbound actions for several of our groups. If I create an inbound action, set it up for a specific COE table, directly assign the HR_Service and specific assignment group, am I by-passin...
In the HR Profile an employee can identify a delegate. Does this functionality cross platforms, i.e. to ITSM where the delegate would also be applied?
If the Workflow editor is not utilized for a Lifecycle Event, how does the system know when a task or approval should be triggered?
I am trying to access HR Service Delivery in developer instance. I see that the ADMIN user-id doesn't have access to it and HR Admin user Id doesn't work in the instance. Can someone help me how I can access the service or get HR Admin rights? Thank ...
Hello All, I want to remove search bar from header of Employee service portal and want to put it below welcoming page.I have attached the image as well for better understanding where I want to have my search bar.
Hi Folks, I have read that the Lifecycle event in the basic subscription model cannot create tasks for other departments but HR. But it seems that it is possible to create a task for IT from the Lifecycle event. Did I get it right that I can crea...
About once or twice each month, we have a Workday data import hang (due to Workday maintenance). When this happens, the job tracker that shows the status of the running Workday import continues to stay active and appears to continue running. There ar...
Greetings! We are implementing the HRSD and wanted to know if there was a way that we might be able to deactivate an HR profile on the sn_hr_core_profile table for a user without deactivating the user on the sys_user table as well? We occasionally ha...
Hello, every new task will be created like the example in the picture. How can I translate the 'Short description' in the template, so that in the portal I can see the task with an english short description and a german short description. Thanks!
Hi- I have requirement where as part of lifecycle event for leave of absence manager need to create a plan which can have 5-6 different columns but they should be able to add multiple rows and edit any point of time lifecycle case is open. Appreciate...
Hello, Is there a way to create copy of an existing record? I have a scenario for this request One of the team complete task to a case and wants to create another case with same basic information so, they can assign it to another group. That way both...
I've had request to change the default font type and font size for emails when we use Compose Email from within an HR Case. The current setting is an 8pt size. We can change this per email, but we would like to change the default so we aren't havin...
