Hi All, There are multiple snippets of attempted answers scattered across the community forum on this topic. Can anyone be kind enough to help illustrate the steps involved in configuring the auto-close of HR cases after 5 business days if they have ...
We are implementing a new hire on-boarding process and one of activity in the pre-hire activity set prompt the new hire to provide their equipment/hardware preference e.g. they may request a stand-up desk or they prefer MacOS or they needs a large mo...
Hi, please tell me. When a HR representative creates a case with "Create New Case", the values for "Opened for" and "Subject Person" don't enter.I set "Opened for" and "Subject Person" as read-only in Global settings. Is this a conflict?How should ...
Is there a way to add additional column data to the subject person / opened by reference fields in the 'Case Details' section of the Case Create UI page for the 'Create New Case' function in HRSD? (see screen shot) My customer needs more detail to be...
Certain records are getting hidden whenever the property is set to false.
Hi - I would like to track which HR Cases were 'rejected' by the user during the User Acceptance process after a case is Closed Complete or Closed Incomplete. I know the state doesn't go to "rejected" (ours just goes back to Work in Progress), so it'...
We have a Field called Display Knowledge Articles (Formatter) included in our case forms (not sure if this is an OOTB field). It displays a list of Knowledge articles that may be related to the case. I'm not sure what the current maximum number of ar...
Hello, I have a Record Producer being used to handle HR Onboarding. However, on the RP we have a field which would select different types of onboarding which should then trigger a different lifecycle event; as the activities/acitivity sets would be d...
Has anyone been able to add a UI action on the Incident form to create an HR Case from the Incident? We have done it the other way around, but have not found a way to get from Incident to HR Case. We recently went live with a new HCM system that is...
I have created a reference field in HR Case so I can dot walk to my custom table. Records are inserted to my custom table whenever HR Case is created. And this works fine. However, when I create report against HR Case to display fields from my custo...
Hi, I am trying create a ageing report for the following scenario: Suppose a case has been created on 1st Jan and assigned to the assignment group XYZ. Then the case got transferred to the another group ABC on 5th Jan. Again on 10th the case got re-t...
Hello, I'm attempting to add a related link to the Approvals table to view Knowledge articles during approvals. When approvers are reviewing the knowledge articles, they would like to see the article as it will appear when published rather than the v...
I have HR Service "Employee Equipment Preference" configured to close case when all to-dos are completed. However, when the only task is completed, the state of the case stays in ready state. The "Assigned to" user does receive the following email ...
Hi All, We have a workflow in HR lifecycle events application scope, in which we are generating multiple HR tasks at a time under a HR case. One of the task, say task A, is set to be in a "pending" state when generated. This is configured in the work...
I have been working on implementing an Offer Letter HR Service and so far it works pretty good on it's own, but I wanted to get some input on how others think it would best fit in the Onboarding lifecycle. If we need to candidate to sign the offer le...
