Which out-of-box actions lead to the creation of an HR profile?
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2 hours ago
Hello
I want to avoid that an HR Profile is created for a user when the usertype = "external".
What are the different ways to create an HR Profile out-of-the-box?
For now I am aware of the BR "Synchronize fields to sn_hr_core_profile" on table "sys_user" and BR "Create HR Profile for users" on table "HR Case".
If I deactivate those business rules, the HR Profile is still created.
Question: are there any other functionalities in general to create an HR Profile?
Many thanks in advance.
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Human Resources Service Delivery
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2 hours ago - last edited 2 hours ago
HR Profile table gets populated as part of integration with HR systems (like workday) or via manual creation
the business rules on sys_user and HR Profile are just to sync the data
They don't create HR Profile records
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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an hour ago
Hello Ankur.
Thank you for the quick reply.
- We have no integration with an HR system.
- The BR Create HR Profile for users on table HR Case creates an HR Profile when the HR Profile does not exist. In this BR we've added the condition that usertype may not be external.
- We added a custom BR to create an HR Profile when usertype of a sys_user is set to employee.
But if only an integration with an HR system, the manual creation via Generate HR Profiles or the BR Create HR Profile for users on table HR Case creates HR Profiles than I'll look further in that direction because for now HR Profiles are still created for users with usertype = external.
Regards,
Werner
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an hour ago
that BR "Create HR Profile" is on HR Case table which creates that
I missed that part.
yes the only way is manual or HR integration to populate HR profile
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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53m ago
Ankur
Before accepting your solution I first prefer to find the reason why those HR Profiles for usertype=external are created. Whenever your solution turns out to be correct I will be happy to accept it.
Best regards
Werner