While i am going to create new hr case from hr agent workspace I getting error.

[tamminenich]

when i try to create new hr case from hr agent workspace i am getting error message even though those fields are filled and added in the form layout of hr case for default view and workspace uib view.Recently stage is cloned from prod and also stage is upgraded to yokohoma .Before cloned i didnt face any issue.

[Ankur Bawiskar]

@tamminenich 

Was this working fine earlier?

Did you recently upgrade instance and plugin?

If you are sure it was working fine earlier and issue started coming after that then raise a case with ServiceNow team.

[Wessel van Enk]

Hi, 

Did you validate that these fields are configured on the Case Creation Configuration? 
If so, please check the Workspace UIB view for each HR table, as the fields need to be present on each for view. 

Only the view for sn_hr_core_case is not enough. If you use any other COE, you also need to make sure the fields are available on those specific Workspace UIB views, for example on sn_hr_core_case_benefits. 

Although it's a child table, the logic is not automatically applied and needs to be configured for each COE individually.