Why Ref Qual condition on field was not working on HR agent workspace?

[Deepika61]

Hi All,

Actually we have one field on the case form , this is reference field, so we have put some ref qual on that field to show the list accordingly , so its working on on the backend while case creation but its not working on HR agent workspace while i am trying to create a case

HR agent workspace

On Backend

Field ref qual

Please help me to complete this

Thanks

Deepika

[Ankur Bawiskar]

@Deepika61 

this is the OOB case creation page? OR it's a normal form view?

[Deepika61]

@Ankur Bawiskar 

Thanks for the response.

Its actually ootb case creation page one only

[Ankur Bawiskar]

@Deepika61 

there is a KB regarding this

I think on workspace it's not supported

Reference fields on Case Creation form do not respect reference qualifiers 

To verify this simply add a simple ref qualifier which is not dependent on any field like hr_service [IS ONE OF] 3 or 4 HR Services

If this works it means the workspace doesn't support ref qualifier where a field dependency is present

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Deepika61]

@Ankur Bawiskar 

Sorry , i forgot to mention, the ref qual was not working on Case creation page also, but it shows all the  list , but in the Agent workspace  it doesnot shows anything like as backend Case creation page