Create access control where user with ITIL role will not have read access for incident record
Hi all , Create ACL where user with ITILrole will not have read access for incident record. what process I need follow?
Forum Posts
Missing records/specific column data during export from HR Agent Workspace
Hi All, I am facing an issue where after exporting the HR profile from the Agent Workspace, some of the records are missing sometimes and sometimes the data in a few columns are missing. I am trying to navigate through the components but cannot find ...
Resolved! Updating existing HR Profiles to match updated Client Role Assignment Rules
In HRSD, we us Client Role Assignment Rules to apply particular roles to the user profile. There is a Business Rule (Assign HR Roles) that runs when HR profiles are updated to add or remove those roles based on the Assignment Rules. We recently up...
Resolved! Flow not creating HR Task with the error: requested flow operation was prohibited by security rules
In the Employee Service Center Portal, we have some flows which Trigger HR Services . It is creating the HR Case but not HR tasks and with the following Error "The requested flow operation was prohibited by security rules". This problem happens onl...
How to add a date field on the popup form in HR Agent Workspace.
I am trying to add a Date field on a popup form in the HR Agent Workspace . However I am able to achieve this functionality using UI Page in the classic view but on Agent Workspace. Requirement - When someone tries to change the state of Hr case to ...
Hide Activity Sets under Tasks/To Dos tab based on State on HRM ticket Page
Need to Hide Activity Sets under Tasks/To Dos tab based on State on HRM ticket Page. As per the below screenshot, Onboarding II Activity Set is in "Running Activities" state and rest of the activity sets like Pre-Hire, Rate/Extension or Onboarding II...
Resolved! HRM vs HRJ Widgets
Hello, I am working on our portal preparing for the Utah upgrade and I noticed we currently use the HRJ widgets on our HR Case overview page, but there are also HRM widgets that seem to do the same thing but have a better UI. We are using the EC The...
Resolved! Content Experience Widget
Hello community! We are planning on using the new content experience widget. We are hearing from end users that they really don't like the look of it (specifically the gradient and the boxes). We can live with the boxes ,but outside of changing th...
Resolved! How to add filter to the assignment group field in the modal pop-up?
I want the assignment group field in the modal to load only support groups where can i add the filter condition in the code here so that it shows only those. function onClick(g_form) { g_modal.showFields({ title: "Please provide all information for i...
Resolved! Remove Activity Tab from todos page (hrm_todo) on esc portal in servicenow
Hi All, I want to remove the activity tab available on the TO-dos Page , We only require details tab . Please suggest on how I can remove this . Please help and share your valuable suggestions.
Make reports Read Only
Hi Everyone,We have a requirement that the reports shared to a group should be readable only and not editable, the groups to whom the report is shared should have access to share and create reports but not edit it. Currently the groups to whom the re...
Additional Comments (customer visible) - can they be deleted?
We recently implemented the ER module, and there is some concern about potentially inappropriate comments added to the additional comments vs. work notes. We have had a couple of situations where a comment was added that should have been a work note...
Resolved! Show fields for a user based on his preferred system language
Hi,I'm created a record producer with some variables but I wanted some of those variables to be accessible depending on the user preferred language. For example variables A,B,C should only appear if user's preferred language is English and variables ...
Resolved! License count
Hi I need to know how count license used in HR Service Delivery application. Assigned Roles, entry in HR Profile or other? Regards
How do I collect data from an employee when completing an HR Task?
I have setup an HR Task for the Subject Person to complete. The HR Task Type is "Mark When Complete". As the Subject person, when this task is assigned to me, I should have to fill in a date and some comments before hitting the "Complete" button. The...