In HR Agent Workspace, I duplicated the "Create Request" OOB from Incident. Is there a way to redirect me to the HR Catalog only? Currently, it's redirecting to the old catalog item (sc_cat_item) Here is the oob workspace script, I need similar for H...
Hello Team, In HR cases the assignee is unable to see the country details of the user and due to current configuration, the HR cases are getting assigned to by default people services global group. Kindly suggest on this. What need to be checked. Th...
Hello guys, I am facing an issue with notifications for a HR admission process. Basically, i configured a notification to be sent when a new employee is admitted for the company, but i can't get the variables (like employee name) which are filled in ...
Hi All,Is there a fax feature in servicenow , such that users fax their documents and a case is created in servicenow.Thanks in advance
Hi experts,We have a knowledge block created with article body and inserted into below knowledge article. On the portal when we a non english user translated the article, translation is only displaying KBB number and short description but not the art...
Hi All,On the HR task we have checklist items , so my concern like need to restrict user to close the task without check the all check list items, before state moved to complete , he must need to check the checklist assignments? So please help me to ...
Hello experts, After creating a HTML document template, I was asked if the HR Agent could add their signature image to the document before passing the completed document to the employee. Instead of having a static image in the document template, it w...
Hi All,Actually we have created HR tasks from HR service by automatically, so whenever case is created one task was created automatically, so on that task i need to display few checklist items which are mandatory to close that task? So please help me...
Hi All, We have a requirement to generate PDFs which we are able to generate using fillable PDFs configured under managed documents and fields mapped in document templates. However, we have another requirement where the agent needs to update the fiel...
Hi all,Can anyone tell me why this error is coming, here I am trying to fetch value of "value" field of record from "question_answer" table.
I am using this article to create an HR Task Template for Checklist and creating an HR Service where the Fulfillment Type is Service Activity.https://www.servicenow.com/community/hrsd-forum/checklist-for-hr-task/m-p/1286127#M1447https://docs.servicen...
How to create a metric definition to count the duration from Awaiting acceptance to Closed complete of an HR case
When a HR case is in State = Awaiting Acceptance, we have 5 scenarios like below:AcceptedRejectedTimed out by 5 business day workflow (case State = Closed Complete)Case in 'Awaiting Acceptance' is rejected then accepted once back in 'Awaiting Accepta...
Hi All, I have a requirement where I want to send the notification before 2 weeks of the "expected target date" if the HR task called "Effective Date task" is incomplete, where "expected target date" is variable on record producer and "Effective Date...
