HI - I cannot hide attachments on the HR LE Case to 'opened_for' if he is the 'subject_person' manager in the portal view as well in the native view. I tried to create an ACL, but several other ACLs allow access to opened_for. Query Business Rule wou...
Hello, We would like to have the employee fill out and sign a fillable pdf document as part of onboarding. The plan is to use an onboarding Lifecycle event that has this employee activity. As far as my research indicates this is not possible with HR...
I have a request to find out if attachments to HR cases, can be hidden from the Opened For person. There are some work product items, that they would like keep track of in the case, but not make it visible to the Opened For. Is there anyway to hide ...
Hello,I have an HR agent with the template_editor and template_group editor roles.The user can toggle the template bar, see global templates, and can apply them, but despite the roles is unable to create new templates for HR cases (while this is poss...
Please share the docs for HR agent workspace configurations in Vancouver release.
Hi everyone, I have a question whether ServiceNow has the recall option functionality available. similar Recall functionality we have in Outlook.
Hi Team, I want to hide attachments for 'opened for' user on hr case.I created a query business rules on sys_attachment on table:Created BR on global scope on sys_attachment tableif(gs.getSession().isInteractive()) { hideAttachments();}function hideA...
HR Agents can only see HR Cases when they meet the COE Security Policies (or pass the employee checks). I have a requirement to allow HR Agents to see a limited number of fields (number, opened for, assignment group) for all HR Cases, but only see th...
Hi All, Once HR case created, it will automatically assigned to group, if i create a task on the HR agent space , so i can able to see on HR task tab on that workspace, but if the one of the group member not able to see the HR tasks even though if he...
Hello All, OOTB Transfer notes are coming with html code while transferring the case to IT Dept.Can someone let me know where to make changes so that HTML tags will get removed ?Thanks,Pooja
Hi everyone. We configured integration with SF on our instance, and some actions seems to be working correctly, for example "Retrieve worker profiles". But during "Retrieve departments" test run we're getting an error saying: com.glide.transform.tran...
Hi Team, We have recently upgraded to Utah Patch 8 today but post upgrade we observed that COE is missing while creating Cases from HR agent workspace. What could be the possible reason for this?Thanks.
Hi All,Actually i have requirement that need to display only My case Requests on "My Requests" widget in the ESC portal , like need to able to see the Case records which are "opened for" contains my name in the HR cases Please help me to complete thi...
We have a topic specifically for esc portal were we are giving show me everything optionFor this topic we want to create atf test caseNow in va topic designer when in context when we choose portal as esc and then click on create test case then we cho...
