Document task allow multiple user to sign a document
I have a document that one of the HR representative need to sign. How can I assign the document task to the group of HR representatives (3 people) and have only one of them sign the document?
Forum Posts
Resolved! Knowledge Article Expiry notification not working (as expected)
Hey SN Comm Team, We are noticing that it seems the notification is not being sent to the author, when it is not the original author. We have the notification KM: Article Expiry Warning using the event kb.article.expiry.warning. We have the scheduled...
Resolved! How to make one particular field mandatory and visible based on another reference field selected.
How to make one particular field mandatory and visible based on another reference field selected.
Pop up message for HR Workspace
Hi everyone, can anyone help me with this requirement? When we have a tab open on an IMS that is active, if we try to close the tab(by clicking on the small "x" next to the interaction number), we need to have a pop up message that says: Closing the ...
How to order the ui policies ?
I am getting the message "There are multiple UI Policies with the same Order for this field" what should I do to make it work ?
Order of Playbook Cards (Activities) in HR Agent Workspace
Issue context:[UTAH] I created from scratch Lifecycle Event to manage some process in organization. Everything looks as expected in Manage Lifecycle Event record of Platform UI. I set up also HRSD Playbook to make my process (Lifecycle Event) availab...
How to calculate name based on firstname and lastname field ?
The value should reflect automatically in the name field while writing in firstname and lastname fields.
Search for Duplicates in Knowledge
We are training our users to search for duplicates when creating knowledge, and also on providing feedback on an article if it is a duplicate, but how can admins manage duplicate content when not caught by our end users? Spot check obviously, but is ...
Has anyone done bi-directional PeopleSoft to HRSM integration?
Hello -1. Has anyone done integration work with PeopleSoft to ServiceNow and if so, could you share some examples of how you're using this?2. Has anyone done bi-directional integration (where records can be changed and updated through both ends and r...
Case State Descriptions
Hello,We are looking for some standard or recommended descriptions/definitions for the following states: RequestedAssignedPendingClosed Incomplete Is there a resource available with descriptions of the different case states? I found some descriptions...
Resolved! How to make all fields readonly and mandatory in form using UI Policy?
I want to know whether there is any way to make multiple fields readonly together without using Client Script.
How Employee Relations Case is different from HR Employee Relations Case.
Hello Everyone,How "Employee Relations Case"(sn_hr_er_case) is different from legacy "HR Employee Relations Case"( sn_hr_core_case_relations). How can be transfer Hr services , Hr templates , Data from HR Employee Relations Case to Employee Relations...
Script for an Employee vacancy report
Hello,I need a script for the following I created a report that shows Employees that have applied for vacancy in a particular department. I have created a scheduled daily email report with attached type- Excel. I need to build a Condition for the Sc...
Related list of agent workspace should be shown for all the users .
Hi All,How to rearrange the columns of the related list in agent workspace so that it should be applicable for all the users.For eg - i want to do for child cases.ThanksPuja
