Hi All,
Actually we have one field on the case form , this is reference field, so we have put some ref qual on that field to show the list accordingly , so its working on on the backend while case creation but its not working on HR agent workspace while i am trying to create a case
HR agent workspace
On Backend
Field ref qual
Please help me to complete this
Thanks
Deepika
it won't work there
The case creation page has no relationship with the field present on form, both are different
You can only configure settings on that page from here
If you want to add some ref qualifier on that case creation and if it's not supported in the above image then you cannot do that.
If my response helped please mark it correct and close the thread so that it benefits future readers.
it won't work there
The case creation page has no relationship with the field present on form, both are different
You can only configure settings on that page from here
If you want to add some ref qualifier on that case creation and if it's not supported in the above image then you cannot do that.
If my response helped please mark it correct and close the thread so that it benefits future readers.
