Workday - ServiceNow Integration

[ASHU_1]

I understand there are three options to determine this integration:

1. HR Service Delivery Integration - OOB for Worker Profile, Dept, Location, Todo's

2. HR Service Delivery Advanced Integration - Total Rewards Widget, Holiday Calendar Widget, Payroll Discrepancy, Time Off Request, Legal Name Change

3. Workday HR Spoke - 

1. Are these 3 incremental and standalone? Can I just implement anyone? If we have worker profile coming in ServiceNow from another Application, can we just implement Option 2 (Advanced Integration) for total Rewards Widget, Holiday Calendar Widget, Payroll Discrepancy, Time Off Request, Legal Name Change

2. Can we opt for Option 1 and 2? or Just Option 3 (Workday Spoke)  and would it include Workday Worker Profile and other data that is part of Option 1 and Option 2.

2. Are all these 3 options bi-directional? or only the Workday HR spoke is bi-directional?

3. Option 2 (Advanced Integration) does it use Remote Tables or the data actually resides in ServiceNow for total Rewards Widget, Holiday Calendar Widget, Payroll Discrepancy, Time Off Request, Legal Name Change

4. In Option 3 (Workday HR Spoke) what does it mean by Action Category and Action Highlights (Lookup, Get, Request - Does it mean that it is bi-directional and records are getting updated in Workday via ServiceNow)

5. Can we move Employee pictures from Workday to ServiceNow Employee Profile via OOB Integration and which one is capable out of the above three options?

6. Am I right to say Option 1 and Option 2 are OOB, you cannot use for general purpose, only Option 3 Workday HR Spoke can be used for any custom requirement.

Thanks for your patience and your knowledge sharing. Appreciate & Thanks!

[ASHU_1]

@John Zhang1- Would appreciate your knowledge on this topic?

[John Zhang1]

Hi Ashu

Both HR Service Delivery Integration  and Workday HR Spoke are used to pulled HR profile data from Workday and populated the HR profile data into ServiceNow HR profile table.   Workday HR Spoke is easy to configured than HR Service Delivery Integration, but if you want to add any new field that not in the existing transform map, it is easy to make this change in HR Service Delivery Integration rather than Workday HR Spoke.

 HR Service Delivery Advanced Integration (HSDI) is depended on Workday HR profile already populated in ServiceNow HR profile table using either HR Service Delivery Integration or Workday HR Spoke.  HSDI is used for HR services (Total Rewards, legal name change, time offs, holiday calendars, and schedule calendars) from Workday and you shall be able to review update Workday services from Employee Center Pro portal.

I help my answer meet your need.

[ASHU_1]

@John Zhang1 - Thanks for your response. But I am still confused...Hope, someone else can help in answering to my questions in squence.

[ASHU_1]

@Pramod Mukkamal @Chuck Tomasi @susanbritt @Edwin Kwan @ranibiffle-quim - Requesting experts to share your knowledge & experience in this topic?