Hi All, I have a requirement to bring the VIP column of the impacted user in the Agent Workspace list view. Initially i configured the list layout with Agent workspace view to get the column , but it is not reflected in the instance nor in the agent ...
Hello - we are live with HRSD Case Management - one issue we're running into is employees still emailing individuals/agents directly. We are wanting to drag/drop attachments into an HR Case for agent reference only, and not visible/viewable by the em...
Hello, because clients often ask which module to purchase, I was wondering what is the exact difference between the HR Lifecycle Events and the Enteprise Onboarding and Transition Lifecylce. From Orlando on, this two are seperated and in need of tw...
Hello, My organization is the midst of a project to migrate from the legacy HR Agent Workspace to the new Agent Workspace for HR. This involves activating a new plugin, which creates a new scope for the UIB-based workspace. In the legacy workspace, w...
Hi everyone! How do I add a custom button to a specific related list?What I mean is the following - Watch the image bellow:How do I add a custom button beside the New and Edit button? The UI action I have is:How do I achieve this feature?Thanks!
How to disable possibility to transfer chat to chat queue where no one is available. I tested it and system allows to do so, then automatically closes the chat because no agent can pick it up.Also, only hr queues should be visible there, while curren...
Hello , In HRSD, on HR PROFILE table, when employee becomes alumni, system mark the sys_user record against the profile as locked out and inactive. Now questions are 1) Can the access the ServiceNow hrportal? 2) If yes, how it happens? 3) If not, ...
Hi All,I created a catalog client script for a record producer. Catalog client scripts populate the value of 6 fields . It is a onchange based on a reference variable. when i change the value of the onchange field the catalog client script is not run...
HiI observe a very strange behavior of queues in my system for agent chat configuration. I created a queue in my Quality environment to test the working of chat functionality and it works fine. See screen shot below:After this, I created a list of qu...
Step execution failed with error: g_form.serializeToString is not a function in the step field value validation
Hello Community,I need some assistance with configuring an advanced reference qualifier for an HR service field in ServiceNow. Here’s the scenario:I have an HR service field that should only display a specific HR service ("Service") for users who bel...
Hi all,I have two fields in the form, Iniator group(Reference to sys_user_group) and Assigned to(reference to sys_user)Field in a Scoped Application. Iniator group is the group that Requestor is a member of. The Requirement is that all the group memb...
Hi All,Has anyone completed the Lab 03.01 - Create Voluntary Separation Lifecycle Event, please so can you share how can I commit update sets for Voluntary Separation with 'State' as- Previewed (In Batch) as I cant find 'Committed State' with Parent-...
Hello Everyone,"Business Elapsed Percentage" column values are visible for some HR cases whereas are not visible for others where all the HR cases are having Task SLA's assigned to them. What could be the reason for this behavior, can anyone please h...
I create a vtb by state on the hr case but when trying to change state for example from draft to ready on vtb by dragging between lanes I am getting you do not have permission to do so . This is done even with case assigned to me. I hat could be the ...
