Resolved! Flowdesigner
We have created Catalog item for service request. By default its going for approval. How do we need to skip approval and create Task automatically.
Forum Posts
How to configure List actions in Agent workspace
For UI builder, on Simple list form we have OOB several list actions.There is one gear icon list action, which has several sub list actions like Save, Save as etc.I have 2 queries on list actions, how can I achieve below 2 points: 1) Anyone has any i...
Configurable workspace
Hi All,I am trying to enable global search in configurable workspace similar to the agent workspace . Please help me where to enable this in configurable workspace.Thanks in advance.
Scrolling issue while clicking on links on the portal.
Hi Team,I am facing one issue that while i click on quick links on the portal by scroller of mouse then the logs are not coming in the sp_log table but when we simply click on quick links on the portal then the records are coming in the sp_log tabl...
How to populate page in sp_log table
Hi ,How can we populate page in sp_log table from portal. Thanks
Add allegations in the involved parties
Hi All,How to add Allegations in the involved Party. Please help me
Create a New Field to Add to specific HR Cases
I am looking for information on how to create a new field to add to specific HR cases. This field would be specific only to certain cases and would be entered by HR once the date is determined. These cases fall under a specific COE, however, this fie...
Resolved! How to remove "Ask a question" button on cases
While in the Task tab in Standard Ticket page for HR Cases, there's a "Ask a Question" button which I would like to disable. Does anyone know where the options are for this feature and if it can be turned off?
Which to use? Listening Posts vs. Employee Experience Feedback
Good morning! Do you have an opinion/advice on which to use (Employee Experience Feedback or Listening Posts) when soliciting general feedback? I would guess there is not a use case to implement both but I may be wrong. Is the main difference that th...
Docusign webhook not returning status Recipient 2 back to ServiceNow when wrong email
I am using Flow Designer to send an envelope. However, when I send the envelope to two recipients and the second recipient has provided an incorrect email address, the first recipient signs successfully. However, in the ServiceNow table, the status f...
Bubble is not appearing on HR Case number in the configurable agent worksapce
I created a dashboard in the landing page of the new configurable agent workspace but the bubble is not appearing on the HR Case number. Is it possible to have the bubble created on the HR case number using the UI Builder? The attached image is to re...
Agent workspace for HR case management
Hi Experts,Please provide some guidelines on below points.1. How can we change the brandings(Logo,banner color) ? 2. We need to show all the list to agents , now it is showing only to admins. TIA.
Approval send to selected user in catlog Item
Hi all,I need to sent approval for selected user in CatLog item.Example: 1)we have a field called " who will approve" drop down reference field.2)If any requested user select random user from above choice field and submit the form.3)An approval sh...
Enforce unique user (on Insert) business rule getting triggered when HR profile is updating
Enforce unique user (on Insert) business rule getting triggered when HR profile is updating from the Transform map, It is showing "Operation against file 'sn_hr_core_profile' was aborted by Business Rule 'Enforce unique user (on Insert)^f783a8ecdbf8b...
both HR and IT
This has allowed them to assign tasks to both the Workplace Experience team and the IT team. This ask is that we create a form that allows for the right SNow tickets to be created based on the selections made on the form. We will need to be creati...
