Why does my instance display the sys_id instead of names in Caller column and overall everywhere?

Paul A Ciocan
Tera Contributor

Hello,

 

As the title suggests, in my Tokyo instance, the names are replaced with the sy_id of those fields.

 

How can I change that to display the names instead of the sys_id?

 

Thank you in advance.

3 ACCEPTED SOLUTIONS

-O-
Kilo Patron
Kilo Patron

If it is indeed the sys_id that shows in the display box of user reference fields and not the name anonymized, you should make sure column name of table sys_user has the "Display" dictionary attribute set to "true" (is ticked).

View solution in original post

Pavankumar_1
Mega Patron

Hi @Paul A Ciocan ,

you can go to the sys_user table and make your field Display as true.

Refer below:

Screenshot (291).png

If it helps please click Accept as Solution/hit the Thumb Icon.
ServiceNow Community MVP 2024.
Thanks,
Pavankumar

View solution in original post

Community Alums
Not applicable

Set all field display values in the sys_user table to false.

View solution in original post

4 REPLIES 4

-O-
Kilo Patron
Kilo Patron

If it is indeed the sys_id that shows in the display box of user reference fields and not the name anonymized, you should make sure column name of table sys_user has the "Display" dictionary attribute set to "true" (is ticked).

Pavankumar_1
Mega Patron

Hi @Paul A Ciocan ,

you can go to the sys_user table and make your field Display as true.

Refer below:

Screenshot (291).png

If it helps please click Accept as Solution/hit the Thumb Icon.
ServiceNow Community MVP 2024.
Thanks,
Pavankumar

Pavankumar_1
Mega Patron

Hi @Paul A Ciocan ,

If your issue got resolved close the question by Accepting solution and hit thumb icon.

If not share details.

If it helps please click Accept as Solution/hit the Thumb Icon.
ServiceNow Community MVP 2024.
Thanks,
Pavankumar

Community Alums
Not applicable

Set all field display values in the sys_user table to false.