"We keep moving forward, opening new doors, and doing new things, because we're curious and curiosity keeps leading us down new paths."
-Walt Disney
The application navigator is like a door to your instance. Look through that door located on the left-side of the ServiceNow user interface and all the applications and modules you want to make available to your users are there. You have control over what is visible and who can see the visible items.
Here are some of the basics for editing the applications and modules in your application navigator.
Hiding and Showing Applications
You can show or hide applications as you see fit. Navigate to System Definition > Application Menus and click All in the breadcrumbs to show all visible and hidden applications. Click an application Title and then select or clear the Active option (the application navigator refreshes automatically).
Hiding and Showing Application Modules
You can also show or hide modules listed under applications. In the application navigator, right-click an application label and select Edit Application. In the Modules related list, click a module Title. Select or clear the Active option (again, the application navigator refreshes automatically).
Controlling Application Visibility Using Roles
Restrict an application so it is visible to only certain roles by navigating to System Definition > Application Menus, clicking an application Title, unlocking the Roles field, and editing the list. Note that currently you can only specify the roles that are able to see an application; you cannot specify roles that should not see the application.
That covers some of the basics. We regularly receive interesting questions in the Community about applications and modules. Here are a few things others are talking about:
- Several users, including Blair Reinhart, have asked how to put a module at the very top of the application navigator so it is more visible without placing the module under an application. Unfortunately, this is not possible, but the conversation is interesting with Mark Stanger (Crossfuze) and Sherry Sullivan providing advice.
- Niccole Barnes asked how to create a module that hyperlinks to a specific application model. The Answer Man, Capa JC came through with a solution.
- Myron McCarthy wanted to know if there is a way to modify or add to the Navigator Controls menu icon in the Eureka release. Paul McNamara gave the correct answer.
- John Edwards asked some of the scripting geniuses on the community for help with status alerts when SMTP connections are down. ServiceNow Community Members' Choice award winner Jim Coyne (CompuCom) explained a nifty solution using a module.
ServiceNow offers more information about applications and modules in the product documentation:
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