SimonMorris
ServiceNow Employee
ServiceNow Employee

9 months isn't a particularly significant milestone (well - for Mothers-to-be it is probably quite significant!).

But today I've been with ServiceNow for 9 months (or 274 days, or 39 weeks).

My fiftieth community blog post is a little more significant however - it's been great having the community site to capture my thoughts and talk about the work that I do. Thank you to those that read my stuff in the blog.

Some data about the blog over the last 9 months and 49 posts...



Here is my back catalog - Thanks again for reading the blog. There will be at least 50 more over the next 9 months.




























































































































































































































































































































































TitleReadsDateLikesComments


Increasing process performance using feedback loops
517

Fri, 05/18/2012 - 05:17
44


#know12 Twitter buzz for day 1
205

Tue, 05/15/2012 - 16:58
10


The buzz at #know12. Who's talking?
488

Mon, 05/14/2012 - 08:13
30


D'oh! Updated the Comments instead of the Work Notes
203

Fri, 05/11/2012 - 02:11
31


A ServiceNow implementation of the Known Error Database
380

Thu, 05/03/2012 - 05:48
50


I went to #SDITS12
324

Thu, 04/26/2012 - 05:37
30


Improving team performance with Coaching Loops
646

Fri, 04/20/2012 - 13:59
50


Are you getting the most out of your Known Error Database?
147

Mon, 04/16/2012 - 05:14
20


Improving your ITSM system in a release driven way [Part 4]
664

Sun, 03/25/2012 - 12:43
35


Reading through the 7th Annual ITSM industry survey
417

Fri, 03/16/2012 - 11:34
20


Thoughts on Gamification at Omnicare
942

Sat, 03/10/2012 - 03:13 
31


Handling VIP support within Incident Management
164

Tue, 03/06/2012 - 06:16
30


A Customer-centric model for handling Incidents
992

Wed, 02/29/2012 - 16:58
41


UK ServiceNow User Group meeting - Tea and cakes at Harrods
544

Tue, 02/28/2012 - 13:49
34


Walking to find all tasks.. for all relationships..
575

Tue, 02/14/2012 - 02:32
53


Planning for Major Incidents
187

Thu, 02/09/2012 - 02:20
12


Improving your ITSM system in a release driven way [Part 3]
640

Wed, 02/08/2012 - 15:43 
32


Your IT Department: To protect and serve (??)
333

Tue, 01/31/2012 - 01:30
20


Data crunching your ServiceNow - month by month
411

Wed, 01/25/2012 - 02:56
40


Improving your ITSM system in a release driven way [Part 2]
768

Wed, 01/18/2012 - 07:23
58


Improving your ITSM system in a release driven way [Part 1]
765

Fri, 01/13/2012 - 07:58
46


The slow drawn out demise of Email
1043

Thu, 01/05/2012 - 11:45
63


Re: Status? State? Using Status Flows
521

Wed, 12/21/2011 - 05:07
31


Interview with Mark Flexman from Bournemouth University
1122

Sun, 12/18/2011 - 11:37
30


Our dog food tastes pretty good!
478

Mon, 12/12/2011 - 15:14 
30


Re: Should you abolish your Change Advisory Board?
503

Wed, 12/07/2011 - 04:32
30


Sneaking ITIL into the business
346

Tue, 12/06/2011 - 02:55
20


RE: ITIL is dead. Long live ITIL.
437

Mon, 12/05/2011 - 06:56 
50


KPI: Kicking Poor ITILGirl
394

Mon, 11/28/2011 - 02:51
30


Do Change Management a favour: Rank your changes
444

Wed, 11/02/2011 - 02:13
30


What type of cloud?
268

Wed, 11/02/2011 - 02:13
20


Integrating Defect Management into SCRUM
2142

Tue, 10/18/2011 - 09:03
30


The LAZY way to create a Problem from Incidents
793

Mon, 10/17/2011 - 05:00
84


Make every field on a form read-only
201

Fri, 10/14/2011 - 07:27
43


Incidents of the dead
933

Fri, 10/14/2011 - 02:25
47


The totally unofficial ServiceNow Chrome extension
877

Thu, 10/13/2011 - 10:01 
87


Inspecting a record before it's been saved
288

Thu, 10/06/2011 - 02:28
40


Skills based routing
350

Fri, 09/30/2011 - 09:44
31


We're on the right track!
183

Tue, 09/27/2011 - 10:34
00


Problem Management swim flow diagram
2120

Mon, 09/26/2011 - 05:38
20


ITIL in 140 characters (or less!)
324

Thu, 09/22/2011 - 10:57
42


A tricky position - made easier by communication
408

Wed, 09/21/2011 - 07:32
10


Braindump: Problem Management
799

Tue, 09/20/2011 - 01:05
31


Why organisations declare Change blackout windows
434

Sat, 09/17/2011 - 03:57
00


Change Management conflict checking - Part 2
536

Fri, 09/16/2011 - 01:18
10


Crowdsourcing: Why do you declare Blackout Windows?
497

Sat, 09/10/2011 - 02:12
21


Change Management conflict checking - Part 1
1233

Fri, 09/09/2011 - 09:21
515


Incident and Change - never the two shall meet.
1135

Thu, 09/08/2011 - 07:46
70


I'm still here after five days!
602

Wed, 09/07/2011 - 12:28
31

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