1. Conquer your inbox by tracking work in a single system of record, rather than email. Use records, tasks and in-platform chat functionality to put the beast to rest.
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2. Route your tickets and requests to the right person so fast, your customers will think it's magic.
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3. Let end users help themselves with an employee self-service portal. Now you can finally give Meredith from marketing a simple way to request the latest iPhone so she can stop asking you about it.
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4. Utilize automated notifications to keep your employees informed.
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5. Let in-platform reporting crunch numbers for you so that you can answer the who, what, when, where and why questions for management.
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6. Deflect incidents by capturing and reusing knowledge across your organization with the knowledge base and social Q&A. These tools will help to resolve incidents before they are even submitted.
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7. Get manager approvals quickly with anytime, anywhere access to ServiceNow Express on cell phones and tablets.
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8. Eliminate status check phone calls with a transparent workflow and approvals process that your end users can see.
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9. Easily close all related incidents and notify the dozens of people who have requested a fix to the same issue when the problem has been resolved.
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And lastly:
Get excited over the possibility of a vacation again.
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Want to try it for yourself? Choose from one of these available options:
- Express Sandbox for existing customers. Community login required.
- Express 15-day Free Trial for organizations interested in evaluating Express.
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