While the community is a great resource for customer testimonials and unconventional solutions around the platform, the Product Documentation is home for ServiceNow's official implementation information. In the product docs you can count on the information coming straight from our development team. You can consult the product documentation when you want to know how to do something in the base system in ServiceNow. Developers can consult the developer program docs for specific information on how to develop on the ServiceNow platform.
10 most popular Product Docs of 2016
Getting started with REST - retrieve existing incidents
This doc will show you how to use a GET request to view existing incident records. Also see Configure your catalog from within the Service Portal: GET for how to use GET in your service catalog.
Getting started with REST - access the REST API Explorer
You can view available APIs, versions, and methods for each API by navigating to System Web Services > REST API Explorer.
Attachment API - POST /now/attachment/file
This method uploads a binary file specified in the request body as an attachment.
Service Portal
This is your starting point for all things Service Portal related. Find out why Service Portal is the cat's pajamas, what you need to know before you go, and how to configure it for your use case.
Multiple provider single sign-on
The multiple provider single sign-on (multi-SSO) feature allows organizations to use several SSO identity providers (IdPs) to manage authentication as well as retain local database (basic) authentication. This doc will give you details on changes to SAML 2.0, using an e-signature, and local database configuration.
Introduction to Discovery
Discovery finds computers and other devices connected to an enterprise's network. This doc is home to TechBytes Episode 5: Discovery - Tips, Tricks, and Best Practices and will introduce the magic of Discovery and how it can help make your business processes more efficient.
Configure logo, colors, and system defaults for UI16
You can use the Basic Configuration UI16 module to brand your instance with your company logo and colors and set basic system defaults. If you have just switched to UI16 and are setting up your company's instance for the first time, this is THE page to start with.
Switch between UI16 and UI15
UI15 and UI16 offer different features and functionality that can improve or change your user experience on your instance. This doc will show you how you can easily switch between UI15 and UI16. You can also check out how this plays with other legacy UIs in Activating UI16, switching betweens UIs and beyond.
MID Server system requirements
This doc will layout the necessary requirements for the use of MID Servers with the ServiceNow Discovery and Orchestration products.
Set up the instance for ADFS
After you set up ADFS 2.0 or 3.0, set up the instance and SAML 2.0 settings to work with ADFS.
There is a lot of cool stuff happening on the product doc site. In just the past year it has been up, our doc team has been collecting feedback and implementing changes to help us better find content to problem solve, implement, and learn with ease. Some of the latest changes: Downloadable PDFs and ratings.
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