Integrating Defect Management into SCRUM

In a change of subject from ITSM... now for something completely different.I've been doing some research into integrating Defect Management (as in Software bugs) into SCRUM. I thought I'd offer up wha...

Creating a Live Feed Homepage Widget

ServiceNow Live Feed is a great new functionality that provides a place to post and share content in a ServiceNow instance. This content forms a searchable knowledge source for sharing information wit...

The LAZY way to create a Problem from Incidents

As all good administrators and developers know, Laziness is a virtue that should be practiced, cherished and encouraged!Taking a good hint from "The Lazy Project Manager" I've been on the lookout for ...

Favorite Eclipse Plugins

One more Eclipse blog for you. Today I'm sharing my favorite plugins that I've collected since I started using Eclipse about 4 years ago. In order of importance and usage.InstaSearch: By far my favori...

NASA CTO Says Help Desks Will Soon Be Thing of Past

Discuss:http://www.cio.com/article/691729/NASA_CTO_Says_Help_Desks_Will_Soon_Be_Thing_of_Past

Make every field on a form read-only

Xavier asked on the Community forums "Can I make every field on a form read-only?"You can! Use a g_form method to enumerate the editable fields on a form, and then iterate through them, setting them a...

Incidents of the dead

We've all been there - you think you've killed it off. It's dead - you removed the head, or destroyed the brain. Whatever. As your attention moves to the next monster, the undead stirs... comes back t...

The totally unofficial ServiceNow Chrome extension

Being keen followers of the community website (blogs and forums) us ServiceNow development folk often see good ideas, requests for help and issues reported by our customers.Often we get inspiration fr...

Back Off, Jack!

As I heard the story, an administrator at one of our customers got a phone call from one of her network security folks. There was yelling involved, and she had to calm him down before she could get fi...

Demo video for ServiceNow's integration with Verizon eBonding

Over the past several months I have been involved with star ServiceNow developer, David Loo, in the creation of a plugin to integrate ServiceNow's incident system with Verizon eBonding.We have been fl...

Argal Argument Puzzler...

The two developers at right (you know they don't work here, dressed like that!) were having quite the argument the other day. Brian asserted, spittle flying, that it's impossible in JavaScript to have...

How to Create a Login Terms and Conditions Dialog That Really Works!

ServiceNow provides various methods for logging users into an instance. Local login, LDAP, SAML, and Digested Token are all used pretty regularly by customers. One thing that is often requested, but u...

Following up

With the prospect of Fall approaching, my last post on "getting cozy" seemed like a good metaphor for the process of learning our customer needs through conversations and observations. I've been extre...

Arrant Arrays...

Our young developer has just discovered that her boss has been keeping secrets from her. All this time in her (extensive) JavaScript programming experience, she's believed that arrays were places wher...

Frustration Obviation...

There are times when installing a MID server can be very frustrating. Most of the time, you edit the config.xml file, start it up, and off it goes. Sometimes, though, the danged thing isn't so coopera...

Tip: Find your recent work faster

Have you ever found yourself working on a script, business rule, or other record over and over again from a list of dozens or hundreds of entries? If so, then you know how annoying it is to scroll dow...

Modifying the Label of Form Fields With Client Scripts

This post comes in response to a question on the ServiceNow forums asking if it is possible to change the label of a field dynamically based on some record criteria (such as record type). I've just wr...

WIKI Employee Self-Service Portal page now ready for the masses.

Following up with my last entry, http://community.service-now.com/blog/markodonnell/road-full-fledged-cms-course, I just updated the existing doc that explained the Employee Self-service Portal (ESS P...

How I Manage My ServiceNow Tasks From Eclipse

So I finally started a community blog for those rare instances when I actually have a focused thought that breaches 140 characters.Now what was I doing.... Oh yeah, here's something that's been queued...

Fun with datetime default values

Wouldn't it be nice to be able to set smart date time default values that go beyond setting your start and end date by default to the date the record was created on?Well, you can do this by combining ...