My 1st Blog, An Advanced Access Control Rule

Hi I'm Marc and welcome to my 1st blog.I work for ServiceNow professional services in EMEA and I'm going to blog about things that I come across in my every day job of implementing the tool and give e...

What Everybody Should Know about ServiceNow Security

I just posted a great article at ServiceNowGuru.com explaining some very important ServiceNow security tips and best practices. Here's a link!http://www.servicenowguru.com/showcase/servicenow-security...

ServiceNow founder Fred Luddy named an Ernst & Young Entrepreneur of the Year

We don't like to toot our own horns too much, but we couldn't be prouder of our very own founder, Fred Luddy, who was just named an Ernst & Young Entrepreneur of the Year for the San Diego region. The...

Creating reports/homepages for users with no license

I have a couple questions:1. Has anyone used role based functionality to create reports/homepages for non licensed users?2. When you create your gauge and set up the home page, is it dirllable and if ...

The ServiceNow store is open for business

If you ever wanted some ServiceNow gear featuring our brand new logo, your wait is over! Earlier today, we debuted the ServiceNow Company Store--open to our customers, partners, employees, or anyone e...

More content from Knowledge11

Still hungry for content from Knowledge11? Two weeks ago, I posted downloadable presentation slides to the community. This week, our folks in Marketing released even more material from Knowledge11--in...

Here comes the June11 release!

Most of you already know that ServiceNow's June11 release is coming today. To be exact, it rolls out tonight at 20:00 Pacific Time (03:00 GMT or 04:00 Daylight Saving Time). (General notes on the upgr...

Cast your vote for ServiceNow!

BIG NEWS!ServiceNow is in the running to win the 2011 American Business Award for Best New Product!TODAY IS THE ONLY DAY TO VOTE! Please click on the links below to help ServiceNow win this prestigiou...

Upcoming training: Scripting in Service-now.com

Did you know that ServiceNow offers training? To help you get the most out of ServiceNow, we offer multiple, high-quality, and comprehensive courses throughout the year in various locations.We're runn...

Starting monthly technical webinar series - first up: Workflows!

ServiceNow Introduction to Workflows WebinarJune 20, 2011 8-9a Pacific Prerequisites: Online Foundation course ( http://community.service-now.com/learning-center) Course Outline/Description: The Graph...

The h.e.l.p. Blog 5/27/11

The h.e.l.p. Blog 5/27/11Post #know11 and community happeningsSo Knowledge11 is officially behind us but I think it's safe to say I have taken away a year's worth of stuff to do. I would of course lik...

Knowledge11 Presentations - now available!

If you weren't able to attend Knowledge11, or if you did attend and wanted to see the presentation slides from sessions you missed, you're in for a treat!I just posted the presentation slides from nea...

Scripting schedule is now posted on Hi

I'm really pleased that our Scripting classes at Knowledge were a huge success, scores were 93% satisfaction with 95 participants. I'm happy to report we've released our schedule for the next several ...

June11 Release Preview

The next release from ServiceNow is right around the corner. The June11 release will focus on further strengthening our core ITSM functionality, will continue to grow our IT 3.0 capabilities and will ...

Learning Paths - Adv Admin, Developer and Architect, oh my

Hi everyone - with the certification running great at Knowledge 11, I thought I'd post a draft of our ideas around a learning path. Thoughts, feedback and additional ideas are appreciated and encourag...

The h.e.l.p. Blog Live from Knowledge11!

The h.e.l.p. Blog Live from Knowledge11!Hello fellow community members, if you are one of the lucky 1,000+ attendees of this year's Knowledge conference I don't need to tell you how exciting this year...

Are you attending Knowledge11 next week? Come learn about the future of the ServiceNow Community.

Hi, everyone. My name is Lawrence Eng, and I just joined ServiceNow as the new Online Community Manager. That means I'm here to serve you as we take this community to the next level. In my next post, ...

The h.e.l.p. Blog 5/11/11

The h.e.l.p. Blog 5/11/11This week, Joe and I were assigned a new project! Our tasks included things like form changes, creating list views, gauges, record producers, and custom widgets. This was all ...

Service-now.com Technical Support Response SLA's

As part of our continuing efforts to deliver world class support, it is my pleasure to announce that effective 5/16/2011 we will be enhancing our service level agreements for response times to inciden...

New Documentation: June 2011 Preview 3 Release

Hi everyone,Another month, another set of release notes! You can see what's in Preview 3 right here:http://wiki.service-now.com/index.php?title=June_2011_Preview_3_Release_NotesMake sure you look at t...