Help the Help Desk stuffs

About a year (and half?) ago, I made the effort to consolidate the Help the Help Desk script (the one where a user clicks on the "Help the Help Desk" module under the "Self-Service" application) and t...

Introducing the RBA User Management Activities

The Automation team has started to build out a set of user management activities. Our end goal is to enable customers to automate their on-boarding/off-boarding processes with auditable, self-document...

List Filter Options: Is One Of

The developers put so much cool stuff in ServiceNow software that sometimes things escape my notice. When I find them, I'm truly amazed. The filter tool option "Is One Of" falls in to that category.(g...

Don't be afraid to get Jelly with it!

For a longgg time now jelly is something that has scared me. I'm just starting to get over the fear because I have learned why it's scary!You're a developer, and you like to learn by example. So you d...

Control the Execution Order of Request Items in an Order Guide

Lately I've been doing some service catalog work for a couple of clients and I've come across a requirement that I really haven't had to address before. The requirement deals with order guides…specifi...

Scripting Class in Windsor, UK - September 12 - 13, 2011

Do you need to take advantage of the complete flexibility of Service-now that extends beyond the user interface? If so then you'll need to learn how to do some scripting. The prerequisites for this cl...

Javascript Replace looks great, but can be slow

I recently came across a performance issue with the Javascript "replace" function. When I switched to using the Java string replace function instead my performance jumped incredibly for larger strings...

Labels

One of my favorite time saving features of ServiceNow is labels. This handy, and often overlooked feature, can speed up the navigation to a specific record.As I develop solutions, I find I'm constantl...

How to Create Collapsible CMS Menus

Ever wanted a simple way to add collapsible menus to your ServiceNow CMS site? I just came up with a way to do this. Check it out at ServiceNowGuru!http://www.servicenowguru.com/content-management/col...

Stuff needing update out-of-box in Service-Now

While going through my most recent implementation I'm finding a lot of points where I wish there was more content out-of-box. To be absolutely clear; I'm not talking about demo data.One such thing is ...

The problem you've never seen and never want to

First off, sorry to the community members. I've been super busy these days and haven't been able to respond to posts as much as I would like. Here's an example of what's been keeping me busy.Yesterday...

Count and Sum and Avg and Min and Max, Oh My!

Occasionally you may find yourself needing to write a script that needs to look at more than one row to get its answer. For instance, perhaps you need a count of all the Dell servers in a particular d...

Take A Deep Breath...

When you're working with JavaScript on the client side, it's pretty easy to work with XML — the DOM is built right in. But what if you want to work with XML in a server-side JavaScript? There's no DOM...

Mass ADD/PASTE Affected CIs into a change

A customer recently asked me to implement a solution whereby they could grab a list of CIs from an excel spreadsheet and paste them straight into the affected CIs list within a change, as you know you...

SOAP through the MID Server

Earlier this year, ServiceNow added the ability to send SOAP messages through the MID Server. This was an awesome addition to the product. I played around with the feature just to be familiar with the...

Script Actions - Business Rules' cousin

Most of us are aware of business rules - those lovely little gems that typically run right before or after a database operation (among other things that I'll talk about later.) Sometimes we want to ru...

Creation of 'On Change' event for variable on Variable Editor

This is my first post on this community,and I thought i would post something that was entirely my work(+ some lil help from community ;)).I had a requirement from client that he should be able to modi...

JavaScript: Slightly Subtle...

What do you think is logged when you run the following script, assuming that you have three computers named "Aleck", "Ben", and "Tom" in your CMDB?var gr = new GlideRecord('cmdb_ci_computer');gr.order...

Add ALL records from a table that a glide_list record references

Today, I have a very interesting requirement from a customer, when logging a change in their current tool, in the 'Affected Environments' field, instead of selecting every environment like, PROD, UAT,...

Social IT usage: community discussion poll

Anyone on the community using Social IT? http://community.service-now.com/poll/7181Wiki link: http://wiki.service-now.com/index.php?title=Social_IT