So here's what I want in our Service-Now instance:1) A testing checklist- routine procedures to follow through before implementing changes (from new release to adding a field)2) stamp/title reports wi...
I am trying to use the watch list field for our custom incident tracking form.When using the watch list, the wiki states that the emails will show on "To" and "CC", is it possible to list the emails i...
Service-now.com was at the Pink Elephant conference this week. The Tuesday morning keynote was an excellent presentation (no bias here) by Nick Carr, controversial author of "Does IT Matter?" and "The...
Shazzam is the name of the cute (?) mutt at right. It's also the name of a new feature in our Discovery product.Searching for images of Shazzam (via Google image search) was more interesting than I'd ...
Shankar has another question:Thought I'd share this as well, discovery is supposed to find serial number information from a quite a number of places, rather the system enclosure, baseboard and probabl...
One of my readers (shankar) looked at the ECC queue after Discovery ran, and saw the Microsoft Product IDs in the payload data — but couldn't figure out how to look at them in the Service-now instance...
A reader asks:I have a case where we will not be considering Enterprise Discovery for a while, and have done a CMDB manual load-in of our desktop fleet. I was just wondering if you would have any poin...
If any of you out there use iPhones, you can add a very cool looking 'Service-now' icon to your iPhone Home Page which will let you get direct access to your Service-now instance through Safari! (Of c...
Well, I've managed to blog my way through the entire list of questions that I've accumulated from our Discovery users. Are there other topics (whether Discovery or on our overall product) that you'd l...
Continuing yesterday's theme (by special request), today I'll show you how to control your MID Server's CPU consumption. Again, when you first install a MID Server it is configured to consume a "reaso...
This Great White Shark is looking very happy about the resources in his vicinity. Aren't you glad that you're not the resource?When you first install a MID server to enable Discovery in your environme...
A perceptive customer couched a question to me in an interesting fashion. She noted that Discovery populated the CMDB automatically, which was essentially the same thing as hiring enough people to do ...
If your Service-now instance is configured to use a custom date format, you may have noticed that your MID server's Started and Stopped times are rather odd looking (navigate to Discovery → MID Serv...
Continuing yesterday's theme — several folks have asked me where they can go to learn more about JavaScript, which the Service-now product uses extensively, both on the instance and on the web browser...
Several folks have asked me where they can go to learn more about SNMP — and most especially about MIBs, OIDs, and other SNMP exotica. You could consult with the SNMP Guru (at right). Or you could do ...
Plus a question for y'all, at the end of this post...A few days ago I posted about controlling host names, and this led to another question: How exactly is Discovery finding the names of configuration...
A security-minded customer asked a very good question the other day: how exactly are credentials stored on the Service-now instance and on MID servers, and how are they transmitted from one to the oth...
Discovery automatically names your CIs by using the host name. Ordinarily, Discovery finds the host name by a reverse lookup of a CI's IP address in DNS. However, if a CI has no DNS name and it happen...
The other day I was on the phone with a customer who wanted to write a business rule that understood CI relationships. In particular, he was trying to make a business rule that could tell if a CI had ...
"Why does a list of computers show servers?" Have you asked yourself a question like that? I've heard several variations of this from our customers, and when I've poked at it a bit, it generally turns...
Sarah G_
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