Regulating Shazzam's Scanning Rate...

If Discovery didn't regulate Shazzam's rate, it would spew packets so quickly that it might not work correctly, and might even cause some issues on your network. Out-of-the-box, Shazzam is set to tran...

Off Topic...

Baby squirrels in our back yard...

Living with Windows: Output TCP Connection Limits...

A Discovery user recently bumped into a Windows "feature" that had the unhappy effect of forcing the normally zippy Shazzam probe to slow itself way down — by a factor of over 100. Yikes! What has Mic...

Let us nominate your company for an itSMF Project of the Year award

itSMF just opened nominations for its 2009 Awards. If you have a cool ITSM project that deserves attention, please let us know. We'd be happy to help create a submission and nominate your company for ...

Deep Dive: Port Scanning...

Shazzam is a feature we added to Discovery a few months ago. It uses port scanning (amongst other things) to find devices on the network. At Knowledge09 (our recent user conference), several people as...

Time's Up!

Discovery's probes all do the same thing using different technologies: they ask a question, get the answer, and send it back to your Service-now.com instance. They also all do something that may not b...

A JavaScript Subtlety...

When you're using GlideRecords in JavaScript, getting properties on the GlideRecord instance may not do exactly what you think they do — and this difference can get you in trouble! For example, consid...

Unexpected Benefits...

Normally Discovery uses the ping utility to determine whether there is a device at a particular IP address. One of our customers located in France ran into a slight difficulty with this, however. Some...

Knowledge09!

This is the "morning after" — that is, the morning after this year's user conference, Knowledge09. We code monkeys had the chance to meet and talk with quite a few of you who are already using Discove...

High-octane Service-now.com

Service-now.com is the pioneer of IT Service Automation Software as a Service. We are taking our high-octane business to the road, literally. The Service-now.com brand can now be seen on AMB Racing & ...

What can you do with customizations?

[asset|aid=203|format=video|formatter=asset_youtube|title=DyyV8Dg88c0&hl=en&fs=1.youtube|width=450|height=325|resizable=true|align=none]Yes, this is from a production instance!  Is Service-now hard t...

Off Topic...

Yesterday, my wife and I along with two other couples traveled out to the Anza Borrego desert, an area just east of the San Diego mountains I live in. It's about 50 miles from our home (and about 85 m...

Geek Peek...

Are you a command line maestro (like Captain Command Line at right)? Newbie? Whichever description fits you better, you'll almost certainly learn something interesting at Command-line-fu. This site le...

MID Server Configuration...

With the Stable 2 release last Friday, we've introduced some useful improvements to the way you manage MID server configurations. Until this release the only way you could examine or modify the MID se...

Flattered, but Frustrated

Today, I was fortunate to present and sit on a panel discussion at the St. Louis Gateway itSMF Local Interest Group chapter meeting. Like with most Local Interest Groups, the St. Louis chapter asked S...

Sharepoint integration

I've been tasked (by myself) to make our SNC instance more sharepoint friendly - new ticket via RSS to sharepoint, knowledge management integration, and using sharepoint as a portal to self-service fo...

My Twitter feed

@rglauser tweetsfollow me on Twitter

Didn't know I could blog, so here's my wishlist

So here's what I want in our Service-Now instance:1) A testing checklist- routine procedures to follow through before implementing changes (from new release to adding a field)2) stamp/title reports wi...

Watch List

I am trying to use the watch list field for our custom incident tracking form.When using the watch list, the wiki states that the emails will show on "To" and "CC", is it possible to list the emails i...

A quick chat with Nick Carr

Service-now.com was at the Pink Elephant conference this week. The Tuesday morning keynote was an excellent presentation (no bias here) by Nick Carr, controversial author of "Does IT Matter?" and "The...