Unexpected JavaScript...

Every once in a while, I run across something completely unexpected in JavaScript. This morning was one of those times.In my code, I had the equivalent of this:var x = 0;if ('' == x) gs.log('What the?...

Using metrics?

Can someone post a screenshot or two of their metrics and or reports and how they are setup? I'm trying to start reporting on aging and grasping at straws.

HP Extends Life Support for Service Desk Customers

Yesterday HP sent a note to their Service Desk customer base extending the Service Desk end of support date by two years. In a nutshell the letter said that HP will "extend the end of support date of ...

accessing web services via visual basic

Hi - I'm trying to access the incident table via web services but have not been successful. Here is the code:Dim rProxy As New ConsoleApplication1.wp1.ServiceNowDim rGetKeys As New ConsoleApplication1...

Pushig Catalog Item Variables to the Parent Request

I have request item form that has variables that I would like to push to the parent request. I need to do this via a workflow script. I have tried various iterations of the following:current.request.d...

Order Guide - Removing the Delivery Time box.

Does anyone know how to remove the Delivery Time box from the Choose Options page of the Order Guide? I have a client that does not want this displayed to the user.-phil

Scripting the TO field for a workflow notification

I am attempting to script the recipient of a workflow notification using a variable from the requested item variable set. This varable, contact_completed, contains the name of a user and is populated ...

Discovery -- Constantly discovering that there's always more discovering with this tool...

I'm currently in a position with CompuCom where I manage the discovery module and the CMDB. At the request of SNC, I decided to throw up this blog to share my experiences with Discovery and hopefully ...

Resolve Codes

We have been sitting through an ITIL incident management course and they mentioned to use "Resolve Codes" to catagorize how the incident was resolved. This is suppose to help with identifing areas of ...

Vote for Service-now.com in the Windows IT Pro Community Choice Awards

Hi everybody,Windows IT Pro opened the nomination period for its Community Choice Awards. If you like Service-now.com please vote for us in the category of "Best Cloud Computing/SaaS Product or Servic...

Object-Oriented JavaScript in Our Stuff...

Many of the kinds of things y'all want to customize in Discovery (especially sensors and CI consolidation) involve some programming in JavaScript. Even if you're already familiar with JavaScript, you ...

Service Now forums

Here's why the forums aren't making any sense to me and why people aren't collaborating as much as they should here.1) The forums headings are illogical, think about the structure of your application ...

Service Catalog - removing price from everywhere

I see a couple scattered articles on the Wiki about removing price from the Catalog but none of them seem to be easy or work. This looks like it should be the answer, but I don't think it is.http://wi...

Deep Dive: Replaceable Probe Parameters...

Have you noticed that some probes have commands with odd-looking "words" in them? For example, the MySQL - Configuration probe has a command cat ${filename}, and the Linux - Disk probe has a command s...

New Feature: Credential-less Discovery...

The first cut at credential-less discovery is included in last Friday's "Stable 1" release, so it will be included in the next major release of our product. What is credential-less discovery, anyway? ...

Add an extended field to a base list

I just saw this checked in by a developer, sync'd and tested it, and wanted to tell you about it. It should be on /demo tomorrow to play with.The ability to add an extended field (like "incident_state...

Documentation and the Service now Knowledgebase

Dear Service Now Insert/Modify image, and I don't like it.I want a simpler solution to building documentation in Service Now. Similar to sharepoint where OLE pasting screenshots is possible.My current...

Commentary on ServiceSphere post, "SaaS 3.0 and ITSM, Match Made in Heaven!!"

Chris Dancy of ServiceSphere took some serious time to put together this comprehensive post SaaS 3.0 and ITSM, Match Made in Heaven!! A couple of the legit SaaS vendors (Service-now.com and Beetil) ha...

Do You Know Your JavaScript?

What value will the following script print in the log?var a = 'snake 31';var b = /[0-9]+/.exec(a);b += 2;gs.log(b);Open this post to get the answer...The answer is: 312.The first tricky bit is the reg...

Website visits through the roof — thank you competitors

As a marketing organization, we look at several aspects to measure our success in market penetration, awareness and visibility. One of the many statistical areas we look at are Website visits and page...