My past few blog posts have focused on providing you with videos that address common discussion topics and hopefully help answer some of your questions.
With this post, I want to share a video that explains how admins can do the same for their end users.
Context-sensitive help allows ServiceNow admins to link the help icon 
on any form, list, or record to an article with related information. This article could be in the ServiceNow wiki, in your own knowledge base, or on any helpful webpage.
