ServiceNow Community invited me on CSDM Webinar - Ask the Experts -- The best approaches to create CSDM diagram as an speaker on 07/01/2025. You can find my talk from Youtube ServiceNow Community site (https://www.youtube.com/watch?v=e7mNpVDZrJs ).
I would like to summary this Webinar with the additional information
Agendas:
- IT4IT Reference Architecture
- The relationship between CSDM and TPM, APM, DPM, and SPM
- CSDM diagram patterns
- CSDM diagram approach: Shared stand-alone APIs use case
- CSDM diagram approach: Client-server use case
- CSDM diagram approach: Platform host and app use cases
IT4IT Reference Architecture
The IT4IT Reference Architecture is a standardized framework developed by The Open Group that provides a comprehensive model for managing the business of IT. It offers guidance on how to structure and integrate IT systems, processes, and tools to deliver value effectively. IT4IT helps organizations achieve better control over IT operations, enhance service delivery, and align IT more closely with business goals.
ServiceNow’s CSDM leverages the IT4IT Reference Architecture by offering a structured approach to managing IT services, ensuring alignment with business needs, and providing end-to-end visibility into the IT lifecycle. Together, these frameworks enable organizations to optimize their IT operations, improve service delivery, and support digital transformation initiatives by ensuring end-to-end visibility, seamless integration of processes, and clear ownership across teams.
Relationship between CSDM and TPM, APM, DPM, and SPM
CSDM a ServiceNow framework designed to standardize the way services and supporting components are modeled in the CMDB. It helps to ensure a consistent and unified view of services across IT. When working with Application Portfolio Management (APM), Digital Portfolio Management (DPM), and Service Portfolio Management (SPM), CSDM acts as the underlying structure to ensure these portfolios are connected and properly aligned.
What is CSDM's relationship with APM, DPM and SPM and how they can work together?
Microservice Architecture
Microservice Architecture is a design approach in software development where an application is structured as a collection of small, autonomous services. Each service is built around a specific business capability, runs independently, and communicates with other services via well-defined APIs.
Microservice architecture and the Common Service Data Model (CSDM) in ServiceNow complement each other by aligning service delivery, management, and operational efficiency. By integrating microservice architecture with the structured layers and governance offered by CSDM, organizations can optimize service delivery, enhance visibility, and improve operational resilience and agility.
Please visit https://www.youtube.com/watch?v=e7mNpVDZrJs for CSDM diagram pattern and real world example use cases.
