Email need a tune up? We've got the tools for you!

[heidi_schnakenb]

What would we do without email that is generated from our ServiceNow instances? This feature keeps us organized and on our toes when managing incidents, change requests, and other activities in our instances. So when email occasionally gets stuck traveling outbound or inbound from an instance, we understand that it is important to get to the bottom of the issue and resolve it quickly. To help accomplish this, we have put together a trove of helpful email troubleshooting articles that you can have at your fingertips. We have left almost no stone unturned. Take a peek at the extensive troubleshooting paths below to see what we mean!

• Troubleshooting email notification failures in ServiceNow
  • Outbound Email: Troubleshooting
  • Troubleshooting Email Notifications in the ServiceNow Wiki
  • Verifying the notification's record conditions have been met
  • Verifying the recipient's email address is properly formatted
  • Specifying When to Send the Notification
  • Verifying the instance is enabled to send email
  • Outbound Mail Configuration in the ServiceNow Wiki
  • Verifying that an email event is created in the Outbox
  • Verify that the events process job is running
  • Verifying that the notification event was generated
  • Events and Email Notification in the ServiceNow Wiki
  • Verifying the events process scheduled job is running
  • Verifying a user's notification preferences
  • Subscription-based notifications are not working
  • Email Notifications in the ServiceNow Wiki
• Troubleshooting email issues with ServiceNow
  • Verifying the instance is enabled to send email
  • Enabling Email Receiving
  • Check email connection and credentials
  • Verifying custom POP settings
  • Verifying the instance has the proper custom SMTP server settings
• Troubleshooting inbound email action issues
  • Inbound Email: Troubleshooting
  • Ensuring that Inbound Email actions always work, regardless of text case sensitivity
  • Ensuring Correct Inbound Conditions are Set
  • Validating whether an inbound email action is performed
  • Inbound email actions in the ServiceNow Wiki
  • Inbound Email Action Target Table
  • Inbound Email Action Type is not Matched
  • Confirm appropriate inbound email action is created
  • Ensuring email is not ignored
  • Configure Email Handling Properties: Defining How Inbound Emails are Treated
• Troubleshooting issues with email attachments
  • Available System Properties in the ServiceNow Wiki
  • Confirm that your email is RFC compliant
  • Alternate Configurations Using Your Own SMTP or POP3
  • Emails to incidents come in as winmail.dat attachments
  • Email Notifications in the ServiceNow Wiki
• Configuring SPAM filtering on your instance
• Allowing email delivery from ServiceNow to your mail servers

To find all of our articles related to Email, visit Integration Solutions > Email in the Knowledge Base.

Coming soon: Security tips!