From the Knowledge Base: Integration Solutions.

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ServiceNow does its best to empower the customer. The Wiki, Community and Knowledge Base are all tools to help transform IT processes from a place of "No" to a world of "Now." These self-service resource portals are the ServiceNow do-it-yourself customers' best friends.     If you have explored the Wiki, and took a gander through the community, and still haven't found the solution to your issue, your next step would be to search the ServiceNow Knowledge Base, or KB for short. Every week, customers come to the KB in search of ways to identify and resolve problems they are experiencing while getting a handle on the product.

Today's KB category of interest: Integration Solutions.

The Knowledge Base has a variety of articles and resources that not only provide symptoms to help identify, but also how to resolve your integration issues. The following KB articles have been highlighted based on your searches and activity on the ServiceNow Knowledge Base.

These are last month's top ServiceNow Integration Solutions KB articles:

• Troubleshooting Email Configuration (KB0521745) - If you aren't able to send emails, receive emails, and are receiving error messages you may be experiencing email configuration issues.   This KB articles offers possible causes and options for configuring your email just the way you like it.

• Troubleshooting Inbound Email (KB0520595) — Restarting your ServiceNow system may cause all of your inbound emails to remain in the external mail server. This KB article can help you identify the root cause and the next steps you can take.

• Trouble Shooting Outbound Email (KB0524480) - This article is the perfect resource for any outbound email issue you may be having, including the symptoms and solutions.

• Common SAML 2.0 Errors and Their Solutions (KB0529257) - You will find a list of different errors that come with SAML 2.0 including certificate errors, login or authentication errors, logout errors and redirection errors.

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The Knowledge Base is one of ServiceNow's top sources for finding helpful support-related articles. In the Knowledge Base you will find thorough documentation of roadblocks you may be experiencing, answers to the question you may have.