We continue to find ways to use ServiceNow solutions to better enable one of our transformation goals: employee self‑sufficiency.
IT SERVICE MANAGEMENT
Modernize ITSM
Consolidate your on‑premises IT tools to a modern, easy‑to‑use service management solution in the cloud. No infrastructure required.
A single place for users to make all IT requests
A single place for users to make all IT requests
A single place for users to make all IT requests
Real-time trending on key performance indicators
Real-time trending on key performance indicators
Real-time trending on key performance indicators
Assign and prioritize with drag-and-drop
Assign and prioritize with drag-and-drop
Assign and prioritize with drag-and-drop
IT OPERATIONS MANAGEMENT
Eliminate Service Outages
Proactively identify issues on a service health dashboard, pinpoint disruptions with service maps, and automatically orchestrate remediation.
Know the status of business services at a glance
Know the status of business services at a glance
Know the status of business services at a glance
Instantly determine the severity of an alert
Instantly determine the severity of an alert
Instantly determine the severity of an alert
Easily access remediation options
Easily access remediation options
Easily access remediation options
SECURITY OPERATIONS
Resolve Real Security Threats Fast
Integrate your existing security portfolio with a single repository for incidents, enrich incidents automatically with threat intelligence data, and hand off tasks easily between security and IT with a single platform.
Automatically set priority based on business criticality
Automatically set priority based on business criticality
Automatically set priority based on business criticality
Automate your security response process
Automate your security response process
Automate your security response process
Route tasks between security and IT
Route tasks between security and IT
Route tasks between security and IT
CUSTOMER SERVICE
Resolve Customer Issues at Lightspeed
Eliminate calls before they occur with self‑service, proactively prevent issues by assessing product or service health in real time, and engage the right resources to fix issues fast.
Assign the case to the right person in the organization to solve the issue
Assign the case to the right person in the organization to solve the issue
Assign the case to the right person in the organization to solve the issue
Resolve the root cause of issues before the customer calls
Resolve the root cause of issues before the customer calls
Resolve the root cause of issues before the customer calls
Automate the resolution of customer service requests across systems and departments
Automate the resolution of customer service requests across systems and departments
Automate the resolution of customer service requests across systems and departments
HUMAN RESOURCES
Consumerize the Employee Service Experience
Provide a single place for employees to quickly and easily get the HR services they need.
Promote employee self-reliance and reduce HR case load through a searchable knowledge base
Promote employee self-reliance and reduce HR case load through a searchable knowledge base
Promote employee self-reliance and reduce HR case load through a searchable knowledge base
Complete processes faster by informing employees of tasks requiring their attention
Complete processes faster by informing employees of tasks requiring their attention
Complete processes faster by informing employees of tasks requiring their attention
Eliminate unnecessary emails by providing employees instant visibility into the status of their cases
Eliminate unnecessary emails by providing employees instant visibility into the status of their cases
Eliminate unnecessary emails by providing employees instant visibility into the status of their cases
BUSINESS APPS
Build Business Applications at Lightspeed
Automate processes and orchestrate action across the enterprise, reuse components and integrations, and delegate application development with easy‑to‑use resources and drag‑and‑drop tools.
Consumerize the user experience with drag and drop layouts
Consumerize the user experience with drag and drop layouts
Consumerize the user experience with drag and drop layouts
Connect your entire enterprise with built-in integration tools
Connect your entire enterprise with built-in integration tools
Connect your entire enterprise with built-in integration tools
Automate tasks like approvals within simple visual workflows
Automate tasks like approvals within simple visual workflows
Automate tasks like approvals within simple visual workflows
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