The tool is only as valuable as its wielder allows it to be.
ServiceNow comes with both features and license costs. Of the two, license costs are the only ones that will affect your organization with a guarantee.
Because a feature paid and not used is nothing but a costly untapped opportunity to squeeze value from the platform.
Check out Admin Center for tailored advise on how to get the most out of your platform.
Or,
On the platform: go to System Definition\Plugins and filter for 'Subscribed' and 'Not Installed.'
Doing this for a large enterprise that has been a customer since 2014 shows 655 features that could be installed. All paid for—every month.
Implementing the feature will take a minute, but I would encourage you to understand the tools you already have available.
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