One of Japan's largest finance and leasing companies was recently sold by its parent company - an international conglomerate - to another Japanese company. After the transition, their IT team decided that they wanted to continue using ServiceNow, and thus set out to deploy a new instance of our platform.
To ensure a smooth transition over to the new parent company, and to minimize disruption to their users, they decided to work with ServiceNow Global Services and one of our ecosystem partners. Based on having previously worked with ServiceNow on a project while under their old parent company, The CIO of this organization chose ServiceNow Global Services because of the "great value and high standard of quality of our services and consultation."
After a 5 month project, we took the first step in helping them successfully deploy their new ServiceNow Instance — going live with Service Request, Incident, Problem and Change Management, and CMDB.
By working with ServiceNow Global Services and our partner, they were able to:
- Go-Live with no major incidents and minimal user disruption
- Simplify their change request workflow and align it with their current change control process
- Shorten their request process by 5 working days, and resolution cycles for incidents by 5 days
- Utilize more of out of the box functionality
- Achieve a smooth transition for their IT team and end-users from their previous ServiceNow environment, to the new one
Find out how ServiceNow Global Services can help you Resolve Customer Issues at Lightspeed. For more information on what ServiceNow Financial Services can do for you, visit Financial Services Solutions.
