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Deliver an Effortless Customer Experience, Connect Teams to Fix Issues, and Proactively Prevent Calls

Digitally transform customer service by connecting departments, workflows, and systems to proactively resolve customer issues.  Provide a personalized experience for customers while automating and reducing case volume for agents.

How to Increase Customer Satisfaction by Solving Issues Faster

  1. 1
    Make It Easy For
    Customers To Engage
    Provide effortless customer service across any channel at any time.
  2. Reduce Case Volume
    With Self-Service
    2
    Encourage customers to help themselves with a self-service catalog, knowledge base, social Q&A, and portal.
  3. 3
    Monitor For Issues and
    Create Cases Automatically
    Proactively monitor customers’ products and services and take action on potential issues and outages.
  4. 4
    Assign Tasks Across
    The Enterprise
    Connect customer service with engineering, field service, finance, and other teams to drive accountability for resolution.
  5. 5
    Prevent Future Calls
    Fix underlying issues to eliminate calls, drive knowledge base content changes, preemptively notify customers, and act on trends revealed in Performance Analytics.

What Our Customers Are Saying

We didn't just need a technology solution. We also needed someone we could partner with to help us overhaul customer support systems, define processes globally, and transform the way we fundamentally deliver service to our customers.

Ian Ashby
Senior Vice President of Global Support

CONSOLIDATED

10+

CRM PLATFORMS

IMPROVED NPS SCORE BY

10

POINTS

TriMedx uses ServiceNow Customer Service Management to rapidly route and resolve more than 175,000 cases each month, related to 78,000 different types of devices.

TRANSFORMING CUSTOMER SERVICE FOR

1.7 M

MEDICAL DEVICES

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See How to Increase Customer Satisfaction