KNOWLEDGE17

Delight on demand. Learn best practices to increase customer satisfaction by 20%.

Deliver an Effortless Customer Experience, Connect Teams to Fix Issues, and Proactively Prevent Calls

The cost of delivering service is skyrocketing, while customer satisfaction is at an all‑time low. Managing customers and cases with CRM isn't enough. With ServiceNow, you can deliver effortless service to increase customer satisfaction while proactively reducing case volumes and costs. Connect departments, workflows, and systems, resolve underlying issues, and automate service across the enterprise.

What Our Customers Are Saying

We want to deliver a customer experience that’s well beyond what I think we can accomplish with CRM‑based technology.

Chris Orr
VP of Support Strategy

CONSOLIDATED

10+

CRM PLATFORMS

AND

50+

CUSTOMER PORTALS

ServiceNow Customer Service Management is exactly aligned with the goals we're trying to achieve for the company.

OPENING A TICKET IS NOW

8X

FASTER

Join Us at Knowledge17

Learn best practices to increase customer satisfaction by 20%

How to Resolve Customer Issues at Lightspeed

  1. 1
    Make It Easy For
    Customers To Engage
    Provide effortless customer service across any channel at any time.
  2. Reduce Case Volume
    With Self-Service
    2
    Encourage customers to help themselves with a self-service catalog, knowledge base, social Q&A, and portal.
  3. 3
    Monitor For Issues and
    Create Cases Automatically
    Proactively monitor customers’ products and services and take action on potential issues and outages.
  4. 4
    Assign Tasks Across
    The Enterprise
    Connect customer service with engineering, field service, finance, and other teams to drive accountability for resolution.
  5. 5
    Prevent Future Calls
    Fix underlying issues to eliminate calls, drive knowledge base content changes, preemptively notify customers, and act on trends revealed in Performance Analytics.

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Take ServiceNow for a Test Drive

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May 7-11, 2017, Orange County Convention Center, Orlando, FL

Experience IT, Customer Service, HR, & Security at Lightspeed