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  • EBOOK
  • 3 strategies for innovation
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  • EBOOK
  • 5 steps to transformation
  • A proactive, connected client experience is essential for financial services.

Platform

  • REPORT
  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.

Customers

  • CUSTOMER SUCCESS
  • We need champions!
  • Use our tools and resources to more effectively advocate for ServiceNow in your organization.

Explore

Deliver an effortless customer experience

Delight customers with proactive, end-to-end service

Increase customer satisfaction and service efficiency.

Go beyond basic CRM

Create a seamless customer experience, from issue to resolution. Fix issues before customers contact you, and empower them with AI-driven self-service.

Resolve complex customer issues end-to-end

Break down silos and automate processes across departments to diagnose and resolve issues faster. Give agents complete visibility in an intuitive workspace.

Intelligently fix problems before customers know they have them

Identify issues early with event monitoring and analytics. Notify customers affected by major issues before they experience them.

Put customers in the driver's seat at every step

Improve customer engagement and the agent experience with automated self‑service, chatbots, knowledge base, communities, and an efficient agent workspace.

Aberdeen report on customer service strategy

REPORT

Innovative firms, who truly excel in customer service and convenience, enjoy fierce customer loyalty and strong financial success.

Aberdeen, Four Transformative Best Practices for Future-Ready Customer Service Experiences, Omer Minkara, November 2018

Don’t just take our word for it

See how companies like yours have accelerated beyond the basics.

GOVERNMENT

Tennessee redefines service

Department of Human Services slashes inquiry resolution times by 70%.

Technology

CDL embraces self-service

Creating a culture of self-service reduces calls and emails by 50%.

UTILITIES

Telia Company simplifies service

Collaboration and automation improve both agent and customer satisfaction.

TECHNOLOGY

NICE goes beyond CRM

Transformation results in 80% of tickets being opened via self-service portal.

Solutions you need to solve customer service issues quickly

Improve customer service management

Customer Service Management (CSM)

Go beyond customer engagement, turn customer service into a "team sport."

Gain visibility with ITOM

IT Operations Management (ITOM)

Gain visibility into the health of your customer's products and services to resolve issues proactively.

Now Platform

Now Platform

The foundation for all your ServiceNow solutions, certified partner apps, and custom app needs.

Join us at a live event

CONFERENCE

Knowledge 2019: May 5-9

Join us in Las Vegas to get inspired by ServiceNow visionaries, customers, and partners.

EXPO

Technology & Services: May 6 - 8, 2019

Join us in San Diego, where technology and service executives gather to talk business.

CONFERENCE/EXPO

CCW: June 24-28, 2019

Join us in Las Vegas for Customer Contact Week, where customer care, CX, and contact center leaders meet.

WEBINAR

Live Product Demos

See how to resolve customer issues end-to-end, fix problems proactively, and automate common requests.

Featured Resources

EBOOK

Top 3 innovation strategies

Artificial intelligence and intelligent technologies deliver a better customer experience.

EBOOK

Transforming Customer Service

How 5 enterprises reduced costs and increased customer satisfaction by solving issues faster.

WEBINAR

Back to the Future: CS in 2023

Get ahead of customer expectations, see what customer service will look like.

EBOOK

Driving radical innovation

Move beyond operational demands to proactive strategies for growth through customer experience management.

Talk to an expert

Engagement is the tip of the iceberg. What's below the surface will set you apart. Connect customer service with other teams to fix issues proactively.

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