Solutions

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  • Use Cases
  • Industries
HR and IT
  • WHITE PAPER
  • HR and IT better together
  • Boost productivity and attract quality talent with great employee experiences.
Healthcare Security
  • WHITE PAPER
  • Healthcare security 101
  • Drive clinical excellence and improve care outcomes with a connected system.

Platform

Digital Workflows
  • ANALYST REPORT
  • The value of digital workflows
  • Get apps to market in half the time at a third of cost with higher satisfaction.

Customers

Success Navigator
  • SUCCESS NAVIGATOR
  • Your prescription for success
  • Accelerate outcomes with a step-by-step action plan of proven best practices.

Explore

Value Calculator
  • VALUE CALCULATOR
  • Live up to your potential
  • Determine the untapped value across your entire business in just 60 seconds.
Deliver an effortless customer experience

Delight customers with proactive, end-to-end service

Increase customer satisfaction and service efficiency.

Go beyond basic CRM

Create a seamless customer experience, from issue to resolution. Fix issues before customers contact you and empower them with AI-driven self-service.

Resolve complex customer issues end-to-end

Break down silos and automate processes across departments to diagnose and resolve issues faster. Give agents complete visibility in an intuitive workspace.

Intelligently fix problems before customers know they have them

Identify issues early with event monitoring and analytics. Notify customers affected by major issues before they experience them.

Put customers in the driver's seat at every step

Improve customer engagement and the agent experience with automated self‑service, chatbots, knowledge base, communities, and an efficient agent workspace.

ANALYST REPORT

Achieving the right mix of customer experience improvements, financial outcomes and future-proofing customer service is no easy feat—but leaders can reap the rewards...

Corinium Gobal Intelligence, The Customer Experience Perspective: Insights on customer service from 100 C-level executives, April 2019

Don’t just take our word for it

See how companies like yours have accelerated beyond the basics.

UTILITIES

Telia improves SLAs fulfillment 9%

Collaboration and automation improve both agent and customer satisfaction.

TECHNOLOGY

Basware accelerates support

Integrated service cuts response times 75% and boosts satisfaction 11%

TECHNOLOGY

NICE goes beyond CRM

Transformation results in 80% of tickets being opened via self-service portal.

SERVICES

Virgin Trains gets riders on track

Transforming the customer experience nets 44% increase in satisfaction.

Solutions you need to solve customer service issues quickly

Improve customer service management

Customer Service Management (CSM)

Go beyond customer engagement, turn customer service into a "team sport."

Gain visibility with ITOM

IT Operations Management (ITOM)

Gain visibility into the health of your customer's products and services to resolve issues proactively.

Get a foundation for your solutions

Now Platform

The foundation for all your ServiceNow solutions, certified partner apps, and custom app needs.

Join us at a live event

INDUSTRY EVENT

TSIA: October 21-23, Las Vegas

Discover the latest research, best practices, and benchmarking to optimize service benefits.

SERVICENOW EVENT

Now at Work coming to you

Join a global event near you to unlock the power of modern digital workflows.

SERVICENOW EVENT

The Future of Work is now

Discover new ways to inspire innovation at this engaging ServiceNow event.

WEBINAR

Live Product Demos

See how to resolve customer issues end-to-end, fix problems proactively, and automate common requests.

Customer service management optimization

Featured Resources

EBOOK

Top 3 innovation strategies

Artificial intelligence and intelligent technologies deliver a better customer experience.

EBOOK

Transforming Customer Service

How 5 enterprises reduced costs and increased customer satisfaction by solving issues faster.

WEBINAR

CX in 2019: Humanized engagement

Join Paul Greenberg for practical guidance on creating more satisfied customers and lasting impressions.

EBOOK

Driving radical innovation

Move beyond operational demands to proactive strategies for growth through customer experience management.

WEBINAR

Back to the Future: CS in 2023

Get ahead of customer expectations, see what customer service will look like.

Talk to an expert

Engagement is the tip of the iceberg. What's below the surface will set you apart. Connect customer service with other teams to fix issues proactively.

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