You’ve decided to use a partner to implement ServiceNow, but where do you start? How do you narrow down a list of potential partners that can meet your unique needs?
To help with this, we’ve highlighted three questions to consider when searching for potential certified partners for your ServiceNow implementation:
1. What is a certified partner?
A certified partner is a vendor that is registered in the ServiceNow Services Partner Program. This registration verifies which partners have the experience and expertise needed to deliver successful ServiceNow implementations based on**:
- Product Implementation Expertise (e.g. Performance Analytics, HR Service Delivery, CSM, ITSM, etc.)
- Number of Certified Professionals (by product)
- Customer Satisfaction Rating (scored between 0 – 10 (highest), with 8 as the minimum to register)
- Country and Regional Coverage
Having a certified partner in place will help your implementation go smoothly, and deliver value quickly.
**To learn more, review PartnerNow Programs to understand how ServiceNow measures partner expertise.
2. What should I look for to find the right certified partner?
The ‘right’ certified partner is one that can support your specific project and the unique needs of your organization. Before you start looking, answer three questions to define what you need from a partner:
3. How do you come up with a list of potential certified partners?
To assemble a list of potential partner candidates, use the following resources:
Learn more:
- ServiceNow Find A Partner
- Success Playbook - Find, manage, and coordinate capable, certified partners
- Success Checklist – Find, manage, and coordinate capable, certified partners
Please add your best practices in finding potential partners in the comments below..
Eric Gerstein, Sr. Research Manager, Best Practices Center of Excellence – Customer Success at ServiceNow
