The best way to get the hang of ServiceNow Administration is to take the training (CLICK HERE). But what if:
- You only manage an Application (or 3) on ServiceNow, like HR Service Management, SecOps etc... instead of Administering the entire platform?
- It's been a while since you've had to do Admin Tasks
- You are lead admin for another platform and only backup on ServiceNow
- Just want to get a quick refresher
Well, that's the goal of this series. I'll be doing a few of these, along with fellow trainers (benforrest, danny.mortensen and others).
Want more? Well, we're going to be trying to add a deeper version of this - along with step by step video versions within our Learning Library very shortly - and of course, you can always take the class, where our instructors will cover this in much more depth.
For now, here's a quick take on update sets for the "sometimes" Admin:
An update set is a "package" of functionality that you can pass from one instance of service now to another.
Importing: Its as easy as 1, 2, 3, 4, 5, 6 (good thing there's a handy graphic… use it as a "pop sheet if you need). Some tips:
- Don't get confused by the "open" button on the file find - it simply selects the xml update set you want to "load"
- Once you have loaded the update set you haven't (truly) implemented it - you still need to "Review" and "Preview" and "Commit" the update set.
Review/Preview:
- Look carefully at the files you are bringing in. You may not (at first) know everything there, but by looking, you'll gradually get to know the pieces and parts better
- Always click "preview". Without this, you won't be able to "commit"
But what if… (Errors)
- Don't Panic! errors are actually pretty self explanatory: you can choose for each "line" of the update set what you want to do
Hope this was helpful, particularly for those "sometimes admins" or "functional admins", or for people taking classes like our Security Operations class … Stay tuned for more in this series...
