Today we're featuring Emily Rose Smith, Systems Developer/Engineer, Intermediate, at Ohio State University, as our next #IAmACreator.
Tell us how you learned about and started using ServiceNow?
I started using ServiceNow as a student at the Ohio State University. I was eventually hired as a developer for OSU on the platform in 2013. In my student web development position for the Ohio State Tool team, I was initially introduced into using ServiceNow by creating catalog item forms and workflows. I learned through instruction and examples provided by senior members of the team. With their guidance and my own experimentation I was able to learn more about how to develop on the ServiceNow platform. After 2 years as a student employee, they hired me as a full time developer and admin before I had even graduated. I graduated with a Bachelor's degree in Computer Science and Engineering with a minor in Visual Communication Design. Once hired, I was sent to ServiceNow admin training where I picked up a couple more skills and tricks.
What application are you most proud of?
Our time tracking application. Our department was previously using an application that had limitations and lacked flexibility. We began the search to find a new solution to track employee's hours on different projects. The solution chosen was ServiceNow's Time Card and Project applications. ServiceNow gave us more opportunity to customize the tool so it would fulfill the required business needs. Our team extended the functionality by developing a responsive web interface on our Self Service using AngularJS. This allowed employees to report their time easily from any device. We also created custom reports that made monthly reporting a lot easier for different departments.
How do you see ServiceNow changing the student experience?
Students want things quickly and want multiple avenues to get help. ServiceNow improves the experience by streamlining the process and provides the integration capabilities to be a single source of information.
What is your favorite aspect of developing on the platform?
ServiceNow has a lot of handy functions and tools built into the platform. The extended functionality is helpful when scripting or writing new applications.
What would be your dream application to develop?
I love working on the CMS side. I think there are lots of opportunities to do something cool with mobile Configuration/Asset management.
What's your tip for a new ServiceNow developer:
New ServiceNow developers should definitely check out the Developer Community. There are so many existing solutions and examples to follow to keep developers from reinventing the wheel.
Become a Creator and change the way work is done. Over the next few weeks leading up to #CreatorCon at Knowledge16 (#Know16), we'll be highlighting ServiceNow Creators and sharing their motivations, challenges and successes in changing the way people work at their enterprises. We'll also share how you can use the ServiceNow Platform to create your own work hacks. Click here to catch up on the beginning of our series.
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Be sure to share your own experiences in our Developer Community and by tagging @ServiceNow and #IAmACreator on Twitter.
